Service Desk Support Analyst
UK Visa Sponsorship Analytics
Occupation TypeIT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Job Overview
Provides information technology support directly to end users and Tier 2 technical product support. Must Be UK Based!
Essential Functions
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
Provides information technology support directly to end users and Tier 2 technical product support. Must Be UK Based!
Essential Functions
- Supports in providing Tier 1 & 2 technical support and service activities for IQVIA's products and services for a designated client, group of clients or end users.
- Assists in identifying and troubleshooting problems with software applications, recommends corrective action, and provides feedback based on client experiences to support product and process improvements.
- Documents known technical issues and provide resolutions/resolution plans, keeping the client updated regularly through the incident management tool.
- Has broad understanding of quality standards and work requires minimal revision.
- Interpersonal skills and technical product knowledge and expertise are important to responding to daily customer-centric activities.
- Provides initial review/response to identified information technology problems and logs the problems.
- Resolves the routines problems and escalates the more complex issues for resolution.
- Two (2) years of customer support/service experience Req
- Understands the relationship between platforms and end-users.
- Excellent level of English (Verbal & Written).
- Is able to learn quickly platform capability and configuration.
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.