Services Manager
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As a Services Manager at Promni Health, you will play a central role in shaping how primary care is delivered across some of the largest and most forward thinking NHS Primary Care Networks in England. This is an opportunity to join one of the country's fastest growing multidisciplinary providers, recognised nationally for excellence and innovation in primary care.
In this role, you will build strong relationships with PCNs and GP practices, ensuring our services are valued, effective and continually evolving. You will lead service mobilisation, coordinate multidisciplinary teams, drive service development plans and identify opportunities for growth across your portfolio. Your work directly supports clinicians to deliver high quality patient care while helping PCNs meet the needs of their local populations.
Job description
Job Description - Services Manager
Hours: Full time (37.5 hours per week), Monday to Friday, 9am-5pm
Reports to: Director of Primary Care Services
Who We Are
Promni Health is one of England's largest national multidisciplinary primary care providers, delivering specialist services across MSK physiotherapy, podiatry, occupational therapy and mental health. We support NHS Primary Care Networks (PCNs) and GP practices to deliver high quality, clinically safe and technology enabled services that improve access, outcomes and patient experience.
We work with over 200 PCNs and more than 1,000 GP practices across 37 Integrated Care Boards, serving a population of over 9 million patients. Our 350strong clinical workforce delivers more than 1 million consultations each year. We are proud winners of LaingBuissons Best in Primary Care & Diagnostics Award (2025) and are certified as a Great Place to Work.
Role Profile
The Services Manager is responsible for managing relationships with PCNs and GP practices, ensuring the successful delivery, retention and growth of services across assigned accounts. The role focuses on maintaining strong customer relationships, supporting service performance and identifying opportunities for service expansion.
Working closely with Lead FCPs, clinical leadership and internal teams, the Services Manager ensures services operate effectively, remain valued by practices and evolve in line with PCN needs. While clinical supervision sits with Lead FCPs, the Services Manager provides operational oversight and ensures services are embedded successfully.
Key Responsibilities
Customer Relationship Management
Person specification
Experience
Essential
- * Strong understanding of primary care and the ARRS funding environment.
- * Experience working with GP practices, PCNs, ICBs or similar healthcare environments.
- * Experience mobilising or managing healthcare services in primary care.
- * Experience coordinating multidisciplinary services.
- * Experience managing service performance against KPIs.
- * Experience supporting service transformation or improvement initiatives.
- * Full clean driving licence and willingness to travel when required.
Desirable
- * Experience working as a GP Practice Manager, PCN Business Manager or similar role.
- * Experience leading Service Development Plans or service improvement initiatives.
About the employer
Promni Health is one of England's leading multidisciplinary primary care providers, supporting over 200 Primary Care Networks and more than 1,000 GP practices nationwide. Our teams deliver over a million patient consultations each year, helping improve access, reduce pressure on general practice and enhance patient experience at scale.
Were a fast growing, award winning organisation with a strong reputation for clinical quality, innovation and partnership working. Our culture is collaborative, supportive and mission driven we work closely across clinical, operational and leadership teams to deliver services that genuinely make a difference to local communities.
With more than 350 clinicians and a dedicated operational workforce, we pride ourselves on being a Great Place to Work certified employer. We value openness, continuous improvement and a positive team spirit. Colleagues join us because they want to contribute to meaningful change in primary care; they stay because they feel supported, trusted and able to grow.
At Promni Health, you will be part of a friendly, ambitious team that is passionate about delivering high quality care and shaping the future of primary care services across the NHS.