Social Media Executive
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This role can be based in London or Birmingham – Hybrid (60% office based / 40% remote)
About Us
RICS is a global professional body bringing together a worldwide community of professionals who shape how people experience the world – from the places we live and work to the infrastructure we depend on.
Through trusted standards, respected qualifications and expert insight, our members support sustainable and resilient built and natural environments. At the heart of this is a commitment to delivering high-quality, engaging experiences for our global membership.
Role Purpose and Key Responsibilities
This is an exciting opportunity to join the Experience Operations team, supporting the delivery of RICS’ social media and community engagement activity.
Working closely with the Channels Operations Manager and the rest of the social media team, you will play a key role in bringing our brand to life across social media channels and the MyRICS community platform.
You will support the creation of engaging content, the delivery of campaigns, and the day-to-day management of our channels, helping to ensure a consistent and compelling tone of voice.
This role is central to enhancing brand awareness, driving engagement, and delivering value to our global member network.
As a Social and Community Executive, you will:
• Schedule and publish content across RICS social media channels, including LinkedIn, Facebook, Threads, Instagram, YouTube and the MyRICS community platform.
• Support the planning and delivery of social media campaigns aligned to organisational priorities, events and initiatives.
• Work with internal stakeholders to develop and coordinate engaging audience focused content.
• Monitor and respond to comments, queries and conversations in a timely and professional manner.
• Track, analyse and report on performance across social media and community channels, identifying opportunities for improvement.
• Ensure all content aligns with RICS brand guidelines and tone of voice.
• Support the ongoing engagement of member communities, ensuring discussions are active, relevant and valuable.
• Facilitate online discussions and support the day-to-day management of the MyRICS community platform.
• Gather feedback and insights to inform future content and channel development.
• Promote events, training, campaigns and membership benefits across social channels.
Please note, internally this role is known as Social and Community Executive.
About You
You are a creative and digitally minded professional with experience delivering engaging social media content within an established brand. You enjoy working collaboratively and are confident managing multiple priorities in a fast-paced environment.
You’re passionate about building meaningful engagement, fostering online communities, and using data and insights to continuously improve performance.
You’ll bring:
• Proven experience in social media delivery, including content creation and campaign execution.
• Experience using social media management tools to schedule and publish content (e.g., Sprinklr, Hootsuite or similar).
• Strong analytical skills, with experience using reporting tools to measure performance and inform improvements.
• Experience engaging and growing online audiences for an established bran.d
• Excellent communication and stakeholder management skills.
• Strong organisational skills, with the ability to manage multiple tasks and deadlines effectively.
Rewards and Benefits
RICS offers a range of benefits designed to support your wellbeing, financial security, and work-life balance, including:
• 25 days’ annual leave plus public holidays
• Three additional days of leave when the office closes between Christmas and New Year
• Enhanced flexible leave policies (including Maternity, Paternity, and Moving House)
• A Wellbeing Day and a Volunteering Day
• Private medical insurance, income protection, life assurance, and pension scheme
• Access to staff-led community groups and wellbeing support
Equal Opportunity Employer
RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from all backgrounds and believe that our differences strengthen our organisation.
Please let us know if we can support you with any adjustments during the recruitment process.
Candidates must have the correct right to work in the country where the role is based.