Social Media Manager
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Cloud Imperium Games (CIG) is a fast-paced video gaming company on the cutting edge of technology developing two AAA titles: Star Citizen and Squadron 42. This is a full-time position in our office in Manchester.
Our Community team builds and maintains one of the most passionate and engaged player communities in gaming, with players from around the world contributing to the ongoing development of Star Citizen. We see our community as an extension of our team and partners in building this epic universe.
We're seeking a Social Media Manager who's passionate about player engagement, creative storytelling, and community-driven development. This role thrives on collaboration, working closely with the Social Media, Brand, and Community teams to help shape and execute global social strategy, strengthen our relationship with players, and bring fresh, creative ideas to life.
Responsibilities
Help develop and deliver contextually relevant social media and community strategies across key channels, including Facebook, X, TikTok, Twitch, Instagram, and YouTube.
Manage day-to-day activity across multiple platforms, writing, publishing, and engaging with player-facing content that resonates with our audience.
Maintain an organized and forward-looking content calendar that supports key initiatives and milestones.
Research internal initiatives, gaming culture, and industry trends to identify opportunities that keep the brand fresh, competitive, and connected to the community.
Capture authentic, real-time content from player events, including photos, videos, and behind-the-scenes moments. (Travel required)
Act as an internal advocate for social best practices, ensuring consistent tone, policy alignment, and representation of the player voice across teams.
Collaborate closely with the Social Media, Brand, and Community teams to surface discussion trends, identify opportunities, and create moments for proactive engagement.
Contribute creative ideas and trend-based concepts that inspire new approaches to storytelling and player engagement.
Build relationships with community advocates and influencers who help expand our reach and strengthen our connection with players.
Ensure consistency in tone, messaging, and visual identity across all social campaigns and platforms.
Requirements
2+ years of experience managing brand social media accounts, preferably within the gaming or entertainment industry.
Strong understanding of current social media trends, platforms, and best practices.
Excellent writing, grammar, and proofreading skills with a sharp eye for tone and detail.
Basic knowledge of Photoshop for light content editing.
Basic understanding of short-form video editing and production.
Comfortable engaging directly with players both online and during in-person events.
Preferred Skills
Demonstrated success in developing or executing short-form video content on platforms such as TikTok or Reels.
Strong understanding of software or game development processes.
Familiarity with Star Citizen and its community.
Highly proactive, self-motivated, and comfortable working both independently and collaboratively.
Creative problem solver with a passion for continuous learning and experimentation.
Diversity Statement CIG is a global company, staunchly committed to cultivating a culture and workplace that celebrates all backgrounds, lifestyles, and perspectives. Together, we are creating a space where authentic recognition, appreciation, and understanding of the importance of diversity is fostered by everyone. As an Equal Opportunity Employer, we strive to build a team that represents all walks of life, and we want every employee to bring all the things that make them unique to the work environment. The universe is as vast and varied as the people in it, and it's our differences that make it special.
Fraud Statement We are aware of people receiving job offers that fraudulently allege to be from CIG. These types of fraud can be carried out through false websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal info like bank account numbers, identification numbers, etc through social media or chat-based apps, nor do we request or send money for the purchase of business equipment.
If you suspect fraud, please report it to your local authorities, as well as reaching out to us at info@cloudimperiumgames.com with any information you may have.