Strategic Account Director
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The Vacancy
Parcel SafePlace is ASK4's dedicated parcel management solution connecting residential buildings with courier networks to deliver a genuinely seamless experience for operators and residents alike. It sits within ASK4, one of the UK's leading providers of smart building connectivity and technology for the living sector, operating across purpose-built student accommodation (PBSA), build-to-rent (BTR), and private rented sector (PRS) markets.
We are looking for a Strategic Account Director to join the Parcel SafePlace team on an 11 month fixed-term contract covering a period of maternity leave from June 2026.
The Role
This is a senior portfolio role, sitting above day-to-day account management to provide strategic oversight across some of our most important client relationships primarily across PBSA, BTR and PRS.
The focus is proactive and end-to-end. You will own key accounts from relationship health to commercial performance, identifying risks before they surface, driving renewals, and coordinating the right internal response when clients need it most. You will also hold strategic responsibility for courier partner relationships central to the Parcel SafePlace proposition.
You will work closely with account managers, operational teams, and senior leadership acting as the senior escalation point for complex situations, and consistently as the voice of the client within the business.
This role suits someone who takes ownership, works independently, and gets things done.
Key Responsibilities
- Own key accounts end-to-end developing and executing strategic account plans that align ASK4's capabilities with clients' evolving needs
- Monitor account health across the portfolio using support ticket data, KPI trends, and relationship signals to identify risks and opportunities early
- Lead high-level service review meetings and governance sessions, setting agendas and coordinating the right internal stakeholders
About You
Essential:
- Proven experience in senior or strategic account management within PBSA, BTR, PRS, or a related property technology or managed services environment
- Commercially sharp, confident managing renewals, identifying upsell opportunities, and driving long-term account value
- Comfortable owning accounts end-to-end, working independently and taking ownership of outcomes
- Confident working with data to monitor performance, identify trends and inform decisions
- Skilled at building and maintaining strong relationships with senior stakeholders, including at C-suite level
- Experienced in producing and presenting high-quality client-facing materials
- An effective collaborator able to work across cross-functional teams and influence without direct authority
Desirable:
- Experience within the multi-family residential industry, courier networks or last-mile logistics in a residential setting
- Familiarity with the ASK4 or Parcel SafePlace product portfolio
- Multi-industry or international account management or operations experience
About ASK4
Our team delivers connectivity and technology solutions to hundreds of thousands of users in multi-tenant buildings in three sectors, in multiple languages across twelve countries.
The service we deliver empowers people to live life and work productively, and we strive to create an environment that allows our team to do the same.