Support Developer Dynamics CE - EMEA
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Working as part of the Support team, reporting to the Regional Support Manager. The EMEA support team is part of the global support team that is responsible for the continued support for Annata Partners and Customers that are as Business as Usual (BAU). As a Dynamics Customer Engagement (CE) Support Developer, you will be involved in dealing with multiple customer tickets which have been assigned for development resource debugging and resolving.
Responsibilities:
- Ability to debug, isolate root cause and where required provide a fix on assigned support tickets relating to Dynamics CE and Annata A365 Solution
- Responsible for completing internal acceptance testing of fixes and solutions
- Change Request development as required, utilising development techniques
- Able to provide estimates on work
- Handle Partner and Customer ticket efficiently
- Able to follow support processes
- Applying knowledge to be able to follow documentation to replicate and progress the ticket
- Effective communication to the customer and internally with colleagues
- Ensuring all support documentation is completed in line with support processes
- Prioritisation of work in line with set targets
- Work to ensure SLAs are met in line with support agreements
- Effective escalation of support tickets where SLAs may breach
Skill and experience:
Required
- Minimum 3 to 5 years of working experience as a developer
- Proficient technical skills in programming languages (C#, JavaScript, Dataverse Web API, HTML)
- Proficient with Microsoft Dynamics solutions and ALM basics
- Experience designing and customizing Microsoft Dynamics 365 applications
- Proficient in development in Microsoft Dynamics 365
- Proficient with Azure DevOps
- Strong diagnostic and problem-solving skills
Desirable
- Microsoft Dynamics Dual Write experience is preferred
- Proficient with Microsoft Power Platform: Power Apps (Model Driven & Canvas) & Power automate
- Experience PCF custom control development
- Experience with Azure integration services (Logic apps, functions)
- Experience with Power BI
- Proficiency in using support tools, ticketing systems, and other relevant software for tracking and managing customer support requests
Education
- Bachelor's Degree in Computer Science
What Annata Stands For
Annata is a Microsoft Global Independent Software Vendor (ISV) since 2001. With its roots in Iceland, Annata is one of the leading global ISVs and industry partners from Microsoft with offices in all continents. Built on Microsoft Dynamics 365, our A365 solution offers a comprehensive suite of capabilities designed to propel automotive, trucks & buses, and equipment businesses into the realm of digital transformation.
Our team consists of employees with different nationalities, origins, religions, and cultural backgrounds. We actively support diversity and demand our employees to respect different opinions and lifestyles. In virtual teams, we utilize the know-how of our international colleagues and secure the maximal output for our clients. We appreciate personal contact with our customers and colleagues, but we also aim to reduce travel to a sensible level – in order to support our employee’s work/life balance and to reduce our ecological footprint.