Support Test Analyst

📌 Job Title: Support Test Analyst

📝 Contract Type: Permanent Full-Time

💰 Salary: Up to £35,000

🎁 Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme

🏢 Office Location/Working Policy: Solihull - Hybrid (we would also consider other office locations)

🕔 Working Hours: 0845 - 1730

🕵🏻 What to wear: Smart casual

The Role

As a software tester, you’ll play an important role in the development & maintenance of the IT systems for our clients. It’s your role to ensure it works exactly as it should, ensuring a faultless system is delivered to the end users. By working closely with the project managers, business analysts, software developers and business users, you’ll be able to understand what the product is meant to do, its key features and its users.

You will be part of an Acora delivery team, whose aim is to provide a leading support service to their clients through Support desk service, small changes, technical debt and maintenance activities.

Key Responsibilities

Testing & QA

• Work within an Agile environment with the Sprint Team to understand the design system to meet functional and non-functional requirements
• Work towards provide flawless QA for our support issues.
• Review and feedback on functional & technical specifications about software system design and testing requirements
• Prepare test cases and test scripts based on technical specifications and non-functional requirements
• Identify areas for and opportunities for Automation
• Provide accurate estimations on test tasks assigned
• Build and maintain automated tests, that are reusable
• Exercise web interfaces and web services both manually and through automated tests
• Execute Manual, Automated and Performance tests, as required
• Report test progress and feedback to management and ensure work is carried out in accordance with test process within the schedule allocated
• Ensure testing best practice is nurtured within the team and good testing practices are adhered to
• Ensure test artefacts created are reusable and scalable for future enhancements

Technical

• External facing website is written in ASP.NET C# and jQuery using Umbraco CMS for our web sites
• Internal facing CRM tools and Applications are written in ASP.NET MVC 3 C#, jQuery, Knockout JS for sales processing interfaces
• Magento user-facing web shop platform
• Microsoft Dynamics NAV for our back-office sales processing systems
• IBM Metro legacy system for our legacy back -office sales processing systems
• Azure DevOps for continuous integration & source control

Key Skills

• Agile development methodologies
• Team leadership & coordination (including with 3rd party resources)
• Have a minimum of 3 years+ software testing experience using CII technologies or similar
• Testing Complex UIs and e-commerce websites
• Detailed knowledge & demonstrable of both Manual & Automation testing
• Creating & execution of automated tests using Selenium & SpecFlow

The Interview Process:

☎️ Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you

🚀 First interview: A video call over MS Teams with the Hiring Manager + Team Member

🤝🏻 Second interview: Usually F2F interview onsite at one of our offices

About Acora

Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible.

We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact.

Our Values

We’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers.

#1 BE THE BEST YOU CAN BE

We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers.

#2 WE DO WHAT WE SAY

When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time.

#3 TOGETHER WE WIN

Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers.

Interested in becoming an Acoran? Check out the link to our website to read more about us - https://acora.com/

How to become an Acoran . . .

If you would like to be considered for this position and want to be part of a growing & innovative company . . . Click "apply" now.

To be considered for this position, you must have full rights to work in the UK.

Equal Opportunities at Acora

Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need.

We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.

Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!