Role Title: Team Leader – Managed Services

Contract Length: 12 Months

Engagement Type: Umbrella or PAYE

Location: Hybrid – must be commutable to Birmingham

(ALL KPMG UK CONTRACTORS MUST RESIDE AND HAVE PROOF OF RIGHTS TO WORK IN THE UK)

Overview:

KPMG Managed Services provide an innovative and cost-effective solution to the delivery of large-scale review and/or processing activity across multiple industries, geographies and processes. The Managed Services operation is experienced in, but not limited to, remediation, complaint handling, claims processing, service delivery and conduct risk reviews. Managed Services Revenue targets are in excess of £20M pa and UK Operations is the principal delivery arm and driver of this revenue

We bring together KPMG subject matter expertise, highly skilled operational resource and, where required, proprietary technology assets, providing clients with a single joined-up approach.

Role Purpose:

Manages a team of up to 20 within an Advisory engagement to ensure operational delivery to required service levels and quality standards, working closely with other Team Leaders, Operation Assistant Managers, Operations Managers and offshore peers where relevant.
Ensures output of team is maximised through timely and appropriate performance management with individuals including coaching and feedback.
Acts as a point of contact for day-to-day client queries, as well as providing input to planning and preparing material for regular weekly and monthly meetings.
Proactively work with several internal functions e.g. People Enablement, Commercial Planning & Sales and Project Enablement and Insight to ensure successful delivery.

Deliverables:

Deliver effective leadership of the team through the use of appropriate line management, performance managing and developing individuals to maximise talent.

Ensure that Managed Services principles are applied to the team to deliver successful and well-controlled outcomes.

Work effectively with management to ensure the team is resourced with sufficient well-trained and well-motivated staff performing to their potential in line with current and predicted operational needs throughout the lifecycle of the project and in line with changing requirements.

Ability to identify training needs and arrange coaching as required to ensure all team members achieve and maintain competency level.

Act as a contact for client relationship activities and on occasion provide input, preparation and support to reporting as appropriate.

Maintenance of Service Levels in team, ensuring the client’s interest is protected at all times in complying with statutory regulations and legislation whilst delivering on Managed Services and wider KPMG goals.

Act as a liaison with experts and stakeholders from within the Firm to achieve exceptional quality standards across the team, including subject matter experts and proprietary technology owners.

Ensure appropriate controls are in place and validated so that potential risk to the Firm is minimised. Report issues of concern to Operations Manager / Oversight Manager as appropriate.

Proactive in reviewing and initiating improvements to processes and techniques to achieve higher levels of efficiency and to maximise productivity gains.

Essential Experience:

At least 2 years proven experience in an operational environment, with at least 1 year experience of responsibility for other people.
KYC, CDD or Remediation background

Desirable Experience:

Awareness of the FCA, CCA, GDPR and other relevant legislation, procedures and processes.
Background in Financial services industry, with exposure to remediation, complaint handling, claims processing and conduct risk reviews in the UK.

Skills:

People management skills with focus on engagement, feedback, coaching & development.
Strong verbal and written communication skills.
Analytical and problem-solving skills allied to the ability to use information to generate solutions to benefit the business.
Results driven with strong planning and organising skills.
Ability to build internal networks within MS.

KPMG Overview

KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges.

With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable. Our work is often complex, yet our vision is simple: to be the clear choice for our clients, for our people and for the communities we work in.

Team Lead

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