Trainee Emergency Call Handler - Waterloo/Newham
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Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with LONDON AMBULANCE SERVICE LTD. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
DOYOUTHRIVEINAHIGHPRESSUREENVIRONMENT?
WANT TO BE THE FIRST PERSON SOMEONE SPEAKS TO WHEN THEY CALL FOR AN EMERGENCY AMBULANCE?
BE THE VOICE TO REASSURE AND SUPPORT?
WOULD YOU LIKE TO DEVELOP YOUR CAREER WITH THE LONDON AMBULANCE SERVICE?
IFSO,YOUCOULDMAKEADIFFERENCE!
This is a vital role for the London Ambulance Service, receiving and taking charge of all incoming emergency calls. You are the first point of contact for our callers and patients, some of whom will be distressed, anxious or panicking. Using effective communication, interpersonal and persuasive skills, you will deal with all callers in a professional manner in order to obtain the required essential patient information.
Using the Medical Priority Dispatch System (MPDS), you will obtain an initial assessment of both the patient and the scene in an efficient manner.
Proposed assessment date: w/c 13th July
Proposed interview date: w/c 20th July
Please note you must hold:
Job description
- Effectively answer all types of emergency and non-emergency calls made to the 999 Emergency Operations Centre (EOC) from both Health Care Professionals, external agencies and members of the public
- Ensure all calls are answered and responded to as laid out in the Trusts policies and procedures
- Be confident in utilising the Computer Aided Dispatch (CAD) system and Medical Priority Dispatch System (MPDS) to accurately enter patient information in an efficient way
- Ensure all details are inputted and passed to relevant personnel to ensure appropriate dispatch of resources
- Deal with complex, sensitive or contentious information regarding a patients condition.
- Communicate tactfully and empathetically with callers showing care when handling all calls
- Monitor patient incidents to ensure all information is gathered and the patients condition has not deteriorated
- Maintain effective control of the call to ensure efficient handling time to improve the response to the patient
- Remain calm and resilient in a pressurised environment
- Be able to modify and adapt communication styles taking into consideration the differing needs of the callers especially in complex situations
- Be able to effectively communicate and deal with highly emotional callers, including traumatic incidents such as death
- Confident to utilise negotiating skills when handling calls where the caller is abusive or uncooperative
- Cover a 24/7 rotating shift pattern
- Continually maintain standards and develop through annual education and personal development
Person specification
Qualifications and Experience
Essential
- Minimum of 3 GCSE's or equivalent at grade C / 5 or above including Maths and English, NVQ level 3 in a relevant subject or equivalent
Skills and Abilities
Essential
- Inquisitive mind and proven questions skills (The ability to question and obtain relevant information)
- Demonstrated ability to interact effectively with people from diverse backgrounds
Other Requirements
Essential
- Resilience when faced with distressing situations
- Good written skills, Possess basic keyboard skills (including well-presented application form, literacy, spelling with no omissions i.e. fully completed application form)
About the employer
We are one of the world's busiest ambulance services. We have around 8,000 staff and volunteers in our Service: around 3,300 frontline crews in ambulance stations across London, 500 people in our two 999 control rooms and hundreds of support staff based in our offices across the city.
Working for us is an experience like no other, in a city like no other. Whatever your role you'll be helping people who need us the most.
Together, we all play a key part in making sure that we can respond to anyone needing our help 24 hours a day, 365 days a year.
We are committed to promoting equal opportunities across everything we do, in terms of employment and training, providing services and our engagement and decision making. We welcome diversity and look for self-motivated, enthusiastic people from all backgrounds who care about making a difference.
What We Can Offer You