Trauma & Orthopaedic Support Worker

This is a rewarding and varied role at the heart of the Trauma & Orthopaedic service, offering the opportunity to make a meaningful difference to patients recovering from limb fractures. As a valued member of the multidisciplinary team, you will work alongside specialist nurses, trauma coordinators, and medical staff to help deliver high-quality, compassionate, and well-coordinated care.

You will be a key point of contact for patients and carers, providing reassurance, guidance, and clear information throughout their recovery journey. The role combines hands-on patient support with essential coordination and administrative responsibilities, including assisting with care planning, tracking patient progress, and ensuring appointments and investigations run smoothly.

This position is ideal for someone who enjoys working in a fast-paced, people-focused environment, where strong communication, organisation, and teamwork are essential. You will play a vital role in improving patient experience, supporting timely care, and contributing to service development and continuous improvement.

Overall, this is an excellent opportunity to build your skills, be part of a supportive team, and have a direct impact on patient outcomes within a dynamic clinical setting.

Person specification

Knowledge

Essential

• Understand person-centred care
• Understand the health and social care environment
• Effective team player able to work with people at all levels within the trust
• Self-motivated but also able to motivate others
• Ability to always maintain confidentiality

Desirable

• Offers appropriate help and advice with sensitivity
• Seeks ways to improve systems and efficiency
• An understanding of clinical audit and data collection methodology
• Knowledge of fracture liaison service waiting times policies and procedures
• Knowledge of fracture pathways, national initiatives
• Knowledge of relevant fracture treatments, interventions and terminology

Skills and Effort

Essential

• Possess effective listening skills
• Negotiation and influencing skills
• Ability to deal tactfully with patients and relatives
• Excellent communicator who can communicate with a wide range of different professional groups (both clinical and non-clinical)
• High degree of concentration
• Effective judgment skills for decision making
• Ability to prioritise tasks, work to deadlines and manage own time effectively

Qualifications

Essential

• GCSE English Language and Mathematics (Grade A-C) or equivalent
• NVQ3 or equivalent through short courses
• European Computer Driving Licence or equivalent
• Good understanding of NVQ Level 3 or equivalent experience

Desirable

• NVQ Level 4 or equivalent experience

Experience

Essential

• Relevant health or social care experience
• Experience of multi professional working
• Experience of coaching/teaching patients' carers
• Experience of using Microsoft Office and web-based systems, hospital computer systems e.g PAS, case note tracking, ORION

Desirable

• Research experience
• IT Skills

Contractual Requirements

Essential

• Flexible approach to work
• Full UK Driving Licence

About the employer

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.