University Placement Year - Service Desk Analyst (Starting Summer 2026)
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (59.0%).
Occupation TypeIT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
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Description
Department: Service Desk Internal
Location: Wanstor London
Description
Service Desk Analyst - Placement year
Start date: June 2026
Job Role: 1 year University placement
Working pattern: A variety of shift patterns including weekends
Location: Onsite - London Bridge
As part of our placement intake for Summer 2026, you will gain superb experience of IT within a busy Service Desk environment. You will be helping to ensure the smooth running of IT operations at customer sites. Learning to take ownership of and manage client requests, management of the process using ITIL Standards through to successful resolution of the client request or incident.
Role
Our service desk analyst roles are one of the many entry points into a career in IT. A Service Desk Analyst role is the gateway to progression into 2nd and 3rd line support in specialisations such as:
Networking
Infrastructure
Security
DevOps
Team Leadership
Project Management
We have a team of brilliant minds and personalities who come together to deliver exception projects and provide amazing customer service. We all work together to make sure we have a collaborative and supportive environment that stimulates growth.
What You'll Do
Location: Wanstor London
Description
Service Desk Analyst - Placement year
Start date: June 2026
Job Role: 1 year University placement
Working pattern: A variety of shift patterns including weekends
Location: Onsite - London Bridge
As part of our placement intake for Summer 2026, you will gain superb experience of IT within a busy Service Desk environment. You will be helping to ensure the smooth running of IT operations at customer sites. Learning to take ownership of and manage client requests, management of the process using ITIL Standards through to successful resolution of the client request or incident.
Role
Our service desk analyst roles are one of the many entry points into a career in IT. A Service Desk Analyst role is the gateway to progression into 2nd and 3rd line support in specialisations such as:
Networking
Infrastructure
Security
DevOps
Team Leadership
Project Management
- and beyond.
We have a team of brilliant minds and personalities who come together to deliver exception projects and provide amazing customer service. We all work together to make sure we have a collaborative and supportive environment that stimulates growth.
What You'll Do
- Provide IT support at a 1st line level
- Provide excellent, proactive, customer service
- Support our customers on the phone, via live chat and over email
To be eligible for this role, you must be currently studying at university and undertaking a placement year that begins in summer 2026. This role is not open to recent graduates.
You May Have Some Of The Following
- A genuine interest in IT and technology, whether through your degree, personal projects, or helping friends/family troubleshoot issues. Basic understanding of IT support concepts (e.g., what a service desk does, common IT terminology).
- Willingness to learn frameworks such as ITIL and how incident, problem, and change management work in practice.
- Good communication skills and a desire to deliver excellent customer service.
- Ability to stay organised, manage competing tasks, and ask for support when needed.
- A positive, proactive attitude and the motivation to take initiative as you develop confidence.
- Flexibility to work different shift patterns, including occasional weekends, as part of the team rota.
- Generous Time Off: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.
- Continuous Learning: Participate in regular lunch and learn sessions with both internal and external speakers.
- Volunteer Opportunities: Contribute to your community with 2 paid volunteer days each year.
- Team Spirit: Join a friendly team and engage in various social events organized throughout the year.
- Health and Wellbeing: Benefit from health programs to keep you at your best.