Waiting List Coordinator

We are seeking a highly motivated and dedicated Waiting List Coordinator to join our team!

This is a key role within the Trust that requires exceptional organisational skills and attention to detail. The successful candidate will ensure the smooth and efficient management of waiting lists, supporting patients, clinical staff and the Trust in meeting its operational and clinical goals. Your contributions will directly impact the Trust's ability to provide timely and high-quality care to patients.

As a Waiting List Coordinator, you will be responsible for maintaining a high standard of service delivery in the Waiting List and Reception areas. You will liaise with various departments, ensuring that patient appointments are scheduled in accordance with agreed protocols, and support the clinical teams to meet waiting list targets and optimise theatre utilisation.

Additionally, you will be instrumental in ensuring that patients receive appropriate transport arrangements and that follow-up appointments are made efficiently. Your role will involve working closely with the Patient Pathway Coordinators, Appointments Office and medical staff, among others, to ensure a seamless experience for patients.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

Person specification

Knowledge Requirements

Essential

• Computer literate, with substantial experience of using a keyboard with a high level of accuracy.
• Knowledge of NHS or service provider in general
• RSA II, ECDL, NVQ 3 or equivalent work experience.
• Knowledge of databases, spreadsheets ie PAS, Excel or similar applications

Desirable

• Sound office clerical background with 3 years experience

Qualifications

Essential

• Good general education with GCSE English at grade C or above equating to NVQ 2 or equivalent work experience

Desirable

• IHRIM

Experience

Essential

• 1 year minimum clerical experience

Desirable

• 1 year minimum customer care experience

Contractual Requirements

Essential

• Regular attendance and willingness to work flexible hours as necessary

About the employer

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.

Not all of our roles are eligible for sponsorship to find out which roles are eligible for sponsorship please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of the 9th April, anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.