Counter restaurant manager
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Company Description ROTI KING LIMITED is a growing Malaysian street food restaurant company based in the United Kingdom, known for serving authentic and flavourful Malaysian cuisine. The business has two brands - Roti King, fast paced casual table service restaurants, and Gopal’s Corner, fast self service counter restaurants. ROTI KING LIMITED values high-quality ingredients, consistent food standards, and efficient service. Team members work in a fast-paced environment where hospitality, cultural appreciation, and customer satisfaction are central to the restaurant’s identity.
Role Description This full-time on-site role is based in the London Area, United Kingdom and is responsible for managing daily operations at the restaurant counter under GOPAL'S CORNER brand. The Counter Restaurant Manager oversees customer service at the front of house, ensuring guests are greeted, served, and supported in a timely and courteous manner. The role includes leading the team, organizing work schedules, training team members and supporting hiring decisions, guarding high quality standards. The manager monitors food and beverage presentation, coordinates with the kitchen team, and ensures compliance with hygiene and safety standards. Additional responsibilities include handling customer inquiries and feedback, managing point-of-sale activities, and maintaining an efficient, clean, and welcoming counter environment.
Qualifications
- Strong customer-facing skills, including Customer Service and a focus on Customer Satisfaction.
- Experience in people management, sales growth and profit management.
- Excellent Communication skills for interacting with guests, team, and management.
- Knowledge of Food & Beverage operations, including food safety, hygiene, and stock control.
- Previous experience in restaurant, café, or quick-service management is required.
- Ability to work on-site in a fast-paced environment, with strong time management and problem-solving skills.
- Comfort using point-of-sale systems and basic administrative tasks.
- Flexibility to work varied shifts, including evenings, weekends, and holidays as needed.