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This vacancy is open to employees of Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only.
NHS Band 5: Salary £32,073 - £39,043 per annum
Contract: Permanent
Hours Per Week: Full time 37.5
The Delivering Excellence Support Officer will provide project support and a comprehensive administration service to the Delivering Excellence Programme and the Director of Improvement and Improvement Team, to support the implementation of the Delivering Excellence framework (our quality management system). The role will support the efficient operations of the team, ensuring that a comprehensive and responsive administrative and project management service is in place.
This approach, Delivering Excellence, seeks to embed a whole organisation operating model based on operational excellence, that provides a clear approach to the planning, delivery, control and continuous improvement of the quality of all our services. Building on the improvements made so far this approach develops and embeds a mature approach to quality assurance that moves away from a compliance and inspection approach. Developing beyond standalone quality improvement activities, this connects all staff, every day, to a shared vision for excellence in care.
You will have proven experience in project support and comprehensive administration to senior roles and teams developed in a complex and dynamic environment.
You will have a good standard of education, with 5 GCSE's or equivalent and high-level of computer literacy with a comprehensive experience of a range of Microsoft 365 applications.
Proven experience working in a busy office environment is essential, along with, confidently managing competing priorities, meeting tight deadlines, and working both independently and as part of a team. You will demonstrate strong attention to detail, particularly in maintaining accurate records, developing plans, managing diaries, and supporting meetings and training logistics.
The ambition for Delivering Excellence is that all staff are able to say:
Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.
The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans status, colour, religion, disability, sexual orientation, and beliefs.