Director - Enterprise Business Architecture

Job Description

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

Enterprise Architecture is a key enabler of the company’s technology strategy. The four pillars of Enterprise Architecture include:

• Architecture as Code: this pillar owns and operates foundational technologies that are leveraged by engineering teams across the enterprise.
• Architecture as Design: this pillar includes the solution and technical design for transformation programs and business critical projects which need architectural guidance and support
• Governance: this pillar is responsible for defining technical standards, and developing innovative tools that automate controls to ensure compliance
• Colleague Enablement: this pillar is focused on colleague development, recognition, training, and enterprise outreach.
  
  

The Enterprise Business Architecture (EBA) team serves as the enterprise’s connective foundation, established within Enterprise Architecture to address fragmentation across business architecture practices and create a single, authoritative view of enterprise business capabilities. We link business strategy to technology execution by shaping and operationalizing the Enterprise Business Architecture Foundation- anchored in the Enterprise Business Capability Model (EBCM), customer journeys and personas, and a modern enterprise meta-model - enabling clearer investment decisions, stronger governance, and faster digital transformation. Operating at the intersection of strategy, design, and delivery, we align business vision, product direction, and technology outcomes into an end-to-end model that drives consistency, reuse, and enterprise-wide decision velocity. In our first year, we are focused on building this foundation while proving value quickly through high-impact use cases such as enabling always-on, capability-driven delivery models, improving developer and platform experiences, and informing complex decisions including M&A, build-versus-buy, and regulatory transformation. Partnering closely with business, product, engineering, and data leaders, we establish shared taxonomies, connect customer journeys to capabilities and platforms, and embed outcome-based planning to unlock speed, trust, and measurable enterprise impact at scale.

Ideal Candidate Profile

Strong understanding of enterprise platforms, API ecosystems, integration architectures, and operating model transformation.

Demonstrated ability to influence senior executives and facilitate alignment across large, matrixed organizations

Experience shaping cross-functional frameworks across Product, Engineering, Operations, and Business units

Exceptional executive storytelling capability, with a proven ability to translate complex strategies into clear, compelling narratives for senior leadership

Hands-on experience developing board-level and executive-committee materials, including strategic storylines, transformation updates, and enterprise decision frameworks

Preferred Qualifications

• Experience in a global financial services / payments enterprise
• Experience with Enterprise Architecture frameworks (TOGAF/BizBOK - conceptual familiarity is highly desirable, certification will be a strong plus)
• Familiarity with API productization, domain-driven design, merchant and/or B2B partner integration needs, and capability-driven governance models a strong plus
• Background in large-scale modernization, persistent capacity models, platform rationalization, or M&A integration a strong plus
  
  

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

About Us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About The Team

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.