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The Head of Clinical Practice will provide senior, profession-neutral clinical leadership across Integrated Urgent Care Services. The role will lead the development, standardisation and continuous improvement of clinical practice, workforce capability and quality assurance across a national, multi-site portfolio of Urgent Treatment Centres and Urgent Care (including Out of Hours) services.
Key Responsibilities
Clinical Leadership and Professional Practice
- Provide visible, credible and inclusive clinical leadership across all services, acting as a senior role model for high standards of care and professionalism.
- Lead the development and implementation of consistent, evidence-based clinical practice, reducing unwarranted variation and improving equity of care.
- Promote a culture of accountability, openness, multidisciplinary collaboration and continuous improvement.
- Provide mentorship, coaching and professional leadership to clinical staff and designated clinical leaders.
- Support the development of clinical leadership capability and succession planning across the organisation.
Workforce Leadership and Clinical Performance
-Lead the development of a high-performing multidisciplinary workforce, including Nurses, GPs, Paramedics and Healthcare Assistants.
- Support workforce design, job planning, skill mix optimisation and rota resilience to ensure safe and efficient service delivery.
- Champion high-quality clinical decision-making and professional standards in urgent care including assessment quality, record standards, confidentiality and professional objectivity.
- Ensure effective systems for recruitment, induction, appraisal, revalidation, supervision and competency assessment.
- Lead clinical performance management processes, including early intervention and formal management of concerns where required.
- Work in partnership with HR, Governance and the Group Medical Director on professional standards and workforce oversight.
- Promote staff wellbeing, engagement and retention.
Clinical Governance, Quality and Patient Safety
-Work collaboratively with the Head of Compliance and risk to provide senior clinical oversight of investigations into incidents, complaints and serious concerns, ensuring independence, rigour and timely completion.
- Work with Governance managers to ensure systems are embedded, consistently applied and continuously improved, including:
Incident reporting and learning
Complaints Management
Safeguarding
Infection prevention and control
Patient experience
Clinical audit and quality assurance
- Ensure services remain inspection-ready and compliant with CQC and relevant NHS standards.
- Model and promote a culture of openness, accountability and patient safety, including a just culture approach and psychologically safe reporting.
Strategy, Service Improvement and Innovation
-Provide senior clinical input to business development, service design and bid activity, articulating compelling, safe and deliverable clinical propositions.
- Lead the development and delivery of the clinical strategy for Integrated Urgent Care Services.
- Translate strategy into effective clinical models, pathways and workforce solutions.
- Drive standardisation of clinical practice and governance processes across all sites.
- Lead and support quality improvement initiatives and innovation, including digital solutions and new models of care.
- Use clinical, operational and patient experience data to identify variation, prioritise improvement and evidence impact.
- Ensure services address health inequalities and improve access for underserved and vulnerable populations.
Operational Integration and System Working
- Work closely with operational and service directors to align clinical and operational priorities.
- Provide senior clinical input into service planning, mobilisation, performance and escalation.
- Contribute to workforce, financial and productivity discussions, ensuring decisions are informed by quality and patient impact.
- Represent the organisation with NHS partners, commissioners, ICBs, regulators and professional bodies.
- Contribute to system-wide discussions on urgent and integrated care.
On-Call and Escalation
-Contribute to senior clinical escalation and on-call arrangements as required, providing strategic oversight and decision-making in high-risk situations.
- Provide senior clinical leadership during major incidents and significant operational pressures, ensuring appropriate governance, risk controls and communications are in place.
Why Join Us?
PHL Group was founded in 2009 by a team of experienced General Practitioners and commercial partners, driven by a clear vision to deliver high-quality healthcare services that positively impact local communities. Led by an experienced team of clinicians and healthcare leaders with extensive expertise across urgent and primary care settings,
PHL Group operates a wide range of services across the UK and internationally, including Integrated Urgent Care, GP Practices, Custody Healthcare, ADHD services, Home Visiting, and Wait Time Support.
Supported by a well-established organisational infrastructure, robust clinical governance, and industry-leading professionals, PHL Group is committed to enabling people to remain well and receive the best possible health and social care through innovation, quality, and compassion.
At the heart of everything we do are our core values Truly Care, Team First, and Pioneering Innovationmaking PHL Group a forward-thinking organisation where people are empowered to make a real difference.
Applications
Due to the high volume of applications, only shortlisted candidates will be contacted. If your application is successful, you can expect to hear from us within 2 weeks of submission.
Please note that this advert will remain open until the position is filled. Interviews will be held throughout the advertising period, so we encourage you to apply early to avoid disappointment.