Housing Reviews and Complaints Team Leader
CompanyLewisham Council
Location
London, England, United Kingdom
Employment TypeFull-time
Posted At6/30/2026
UK Visa Sponsorship Analytics
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Occupation TypeElementary storage supervisors
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Job Description
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
Deep expertise in homelessness and housing legislation, including the Homelessness Reduction Act 2017.
Strong leadership experience managing teams, driving performance, and improving services.
Excellent analytical, decision‑making and communication skills for complex casework and stakeholder engagement.
Commitment to equality, high‑quality customer service, and supporting vulnerable residents effectively
What’s the role?
The role leads the Housing Reviews and Casework Team, ensuring all homelessness decisions, reviews and appeals are legally robust, timely and high‑quality. It involves managing staff, overseeing complex casework, responding to complaints and legal challenges, and working closely with legal services, councillors and partner agencies. The postholder drives service improvement, protects the Council’s position, and supports vulnerable residents through fair, lawful decision‑making.
What’s in it for you?
Excellent training and development opportunities, plus a range of benefits including:
We are looking for someone with strong expertise in homelessness and housing law, who can confidently lead a team and make complex statutory decisions. The ideal candidate will bring proven experience improving services, managing staff, and handling high‑pressure casework. They should be an excellent communicator, analytical, calm under pressure, and committed to equality, customer care, and supporting vulnerable residents.
Location
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
Deep expertise in homelessness and housing legislation, including the Homelessness Reduction Act 2017.
Strong leadership experience managing teams, driving performance, and improving services.
Excellent analytical, decision‑making and communication skills for complex casework and stakeholder engagement.
Commitment to equality, high‑quality customer service, and supporting vulnerable residents effectively
What’s the role?
The role leads the Housing Reviews and Casework Team, ensuring all homelessness decisions, reviews and appeals are legally robust, timely and high‑quality. It involves managing staff, overseeing complex casework, responding to complaints and legal challenges, and working closely with legal services, councillors and partner agencies. The postholder drives service improvement, protects the Council’s position, and supports vulnerable residents through fair, lawful decision‑making.
What’s in it for you?
Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
We are looking for someone with strong expertise in homelessness and housing law, who can confidently lead a team and make complex statutory decisions. The ideal candidate will bring proven experience improving services, managing staff, and handling high‑pressure casework. They should be an excellent communicator, analytical, calm under pressure, and committed to equality, customer care, and supporting vulnerable residents.
Location
The job is primarily based in Laurence House, Catford, London, SE6 4RU, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Special conditions
Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact Operations Manager, Yemi Coker on 07702 601286
Please click here to view the Job Description and Person Specification
Salary
£52,269 - £54,360 per annum (PO4)
N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council reserves the right to close adverts early if there is a large response.
Let’s stay connected, follow us on social media:
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Special conditions
- Excellent knowledge and detailed understanding of Homelessness Reduction Act 2017 and other relevant housing and homelessness legislation, case law and guidance
- Knowledge of Landlord and Tenant Legislation, the Housing Act 1985 and Protection from Eviction Act 1977
- The job is subject to a Basic DBS check
Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact Operations Manager, Yemi Coker on 07702 601286
Please click here to view the Job Description and Person Specification
Salary
£52,269 - £54,360 per annum (PO4)
N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council reserves the right to close adverts early if there is a large response.
Let’s stay connected, follow us on social media:
LinkedIn Facebook Twitter Instagram