We're looking for a Product Designer to join the Greggs Digital Product team and help shape the customer and colleague-facing digital products that bring our brand to life.

If you're passionate about owning design end-to-end, using research to inform your decisions, and exploring how AI can elevate the products you build, this is a brilliant opportunity to have a real impact.

We can offer you:

25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day
Management Bonus Scheme which is worth up to 12.5% of your salary
Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year
Private Medical Insurance which is free for you and subsidised for your dependants
Permanent Health Insurance which is a replacement income scheme
You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages
Defined contribution management pension scheme
Death in service benefit which provides a lump-sum payment equal to 4 times your year's salary
Colleague discount, up to 50% off our own-produced products
Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits
Career progression and learning and development
Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing
Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers

Cycle to Work scheme

A company who cares about our communities; the environment and being a better business! Click here to read about The Greggs Pledge

Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another

About the role

This is a full-time role, however flexibility in this will be considered
We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role
The base location for this role is Greggs House, Newcastle upon Tyne, NE12 8BU

What you'll do

Own end-to-end design across assigned customer and colleague-facing journeys, working independently with strategic input from the Design Manager rather than day-to-day oversight
Lead design for Greggs' AI-powered features, shaping how AI capabilities are introduced into customer experiences such as loyalty, personalisation and growth, and into colleague-facing operations
Drive adoption of AI tools across the design and research practice, identifying where they improve quality, speed or outcomes
Produce high-fidelity designs and concepts using the Digital Design System for mobile and web, with consideration for responsive design and native OS capabilities across iOS and Android
Create UX flows, wireframes and prototypes to explore and communicate design ideas
Contribute to and evolve our design systems, patterns and accessibility standards
Conduct user research to inform and validate design decisions, including usability testing, interviews, surveys and observational studies, and synthesise findings into actionable design direction
Work closely with Product Owners to frame problems, test hypotheses and prioritise during discovery and delivery

Collaborate day-to-day with Engineering to ensure designs are practical, scalable and delivered to a high standard

Partner with business subject matter experts to ground design in operational reality, particularly when designing for shop colleagues

Clearly communicate and defend design decisions with evidence and product thinking

Present findings and recommendations to stakeholders in a clear and accessible way

About you

You will fit right into this role if you:

Bring solid hands-on experience as a Product Designer (or similar end-to-end design role) working on customer or colleague-facing digital products
Are comfortable owning design from problem framing through to delivery, working autonomously without needing day-to-day oversight
Have a strong grounding in UX research and integrate research practice into your design work, conducting research yourself rather than relying on a separate workstream
Have hands-on experience with AI in your design or research work, even if you are still building your craft in this space
Are curious about how AI is changing design and instinctively experiment with new tools as they emerge
Are confident using Figma to a high standard, including Auto Layout, Components and Design Systems
Communicate and defend design decisions clearly, with evidence and product thinking, to a range of different audiences
Have a strong understanding of accessibility standards and apply them as a default
Are familiar with working in an Agile product environment, embedded within a squad
Care about the craft of design while staying grounded in product outcomes
Thrive in a fast-paced environment where customer experience and operational realities both matter
Enjoy being part of a collaborative, supportive squad, celebrating wins and sharing responsibility for outcomes

Value and contribute to an inclusive culture, where different perspectives are welcomed and help everyone do better work

About Greggs

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture - how we behave and support each other. Everyone's welcome at Greggs. Whatever their background, preferences or beliefs we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.

Product Designer

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