Receptionist
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As a key member of the Patient Services team you will be responsible for providing an efficient reception function that includes some specific administration duties.
Job description
To ensure the front of house service of meeting and greeting is welcoming and portrays our standards of high quality, professional and patient-focused care.
To converse with patients and visitors by speaking clearly, precisely and with confidence both over the phone and face-to-face at the desk.
To ensure a high focus on customer satisfaction by dealing with queries in a speedy and accurate manner, applying emotionally conscious responses as relevant.
To signpost patients to the most appropriate service.
To deal with patients and visitors in a courteous manner, using your skills to ensure matters are dealt with efficiently; providing effective management to patient demand, and reducing undue delay or queues at the front desk/phones
To work to protocols with regard booking appointments, repeat prescriptions, ordering of patient transport including emergency ambulances and all other duties as explained to you by the Patient Services Manager.
To deal with general queries and liaise effectively with clinicians and other staff as required.
To support clinicians during their clinics by dealing with their queries and tasks as requested. This may be the need for some stock in their rooms, following up an appointment with the hospital, or other ad hoc requests.
Person specification
Hours of work
Essential
- We are recruiting for two part time receptionists
- Position 1
- Monday, Tuesday, Thursday 12.30-18.30pm- Friday 8 -18.30pm = Total 28 hours.
Experience
Essential
- Communication skills, both written and verbal
- Competent use of IT
- Ability to deal confidently and courteously with people both in person and over the telephone.
- Ability to work flexibly as a team member
- Able to work on own initiative and prioritise workload
- Empathetic, honest, caring
- Diplomatic and considered
- Able to work under pressure
Desirable
- Competent in the use of SystemOne
- Well -developed IT skills
Qualifications
Essential
- Experience working in a patient focused environment
- An understanding, acceptance and adherence to the need for strict confidentiality
- Reception experience in General Practice or the NHS
Desirable
- Working knowledge of Microsoft Office applications
- NVQ 2/3 Customer service (or equivalent)
Rate of pay
Essential
- Please note that the salary will be aligned to minimum wage.
About the employer
We are Affinity Care Primary Care Network covering a population of over 64,000 patients over 7 GP practices and 8 sites, all in the Bradford area. Our ethos is to provide patient focused care based on the model of GP-led family orientated general practice tailored to local population needs. Our practices are highly accredited training practices, level 3 research ready sites within an embedded ethos of our learning organisation.
We are a friendly enthusiastic and hard working team with opportunities for career progression and will provide support and development for anyone demonstrating capability, enthusiasm, commitment and strong work ethic.
Benefits include: