At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

Our Sales Team is dedicated to driving growth within our customer base of SMB customers. This team focuses on prospecting across all verticals, leveraging deep industry knowledge and strong customer relationships to sell our full suite of products and services. By attending industry events, conducting business reviews, and running strategic sales campaigns, the team ensures our customers receive tailored solutions that address their unique needs and challenges.

About The Role

In this role, you will partner with SMB customers to drive sustainable revenue growth by identifying sales opportunities and targeted upsell and cross-sell strategies. You will combine a strong understanding of customer needs to expand product adoption and increase overall account value. Alongside this, you will build and maintain effective customer relationships through your regular engagement, business reviews, and value-driven conversations. You will develop compelling proposals for HCM and Payroll solutions, manage pipeline progression, and play a key role in driving measurable account growth. Collaboration with internal teams is key to ensure customer satisfaction, monitor account health, and maintain accurate data in our CRM system

Key Responsibilities

Customer Relationship Management: Establish and maintain positive relationships with customers through regular face-to-face interactions, including attendance at industry events, trade shows, and conferences.

Industry Expertise: Proactively research and develop expertise in the customer’s industry to advise and support customers on best practices and service expansion.

Sales Campaigns: Develop and maintain a “greenspace” heatmap and run sales campaigns to drive pipeline and bookings in assigned accounts.

Sales Proposals: Identify sales opportunities and develop proposals for UKG solutions aligned with customer needs.

Product Knowledge: Maintain a thorough understanding of our products and capabilities, incorporating technical advances in presentations to end users.

Account Planning: Develop and maintain Annual Account Plans and Relationship Maps for each assigned account in collaboration with internal stakeholders.

Relationship Building: Build strong relationships with business decision-makers across accounts by leveraging sales management teams, executive sponsors, and in-person meetings.

Customer Experience: Ensure positive customer experiences through existing relationships and conduct at least one annual business review covering adoption, support, and roadmap content.

Customer Engagement: Increase customer engagement by driving attendance at events and collaborating with Field Marketing and Customer Marketing teams. Account Monitoring: Monitor account health, identify risks, and collaborate on Save Plans with appropriate teams to improve customer satisfaction.

Data Management: Maintain accurate account contacts and sentiment in SFDC, including a rolling 4-quarter pipeline, and engage with marketing-qualified leads within 24 hours.

About You

Basic Qualifications:

2+ years successful experience in account management, sales, customer success, ERM or a related field, with a demonstrated ability to meet or exceed sales quotas.
Experience in technology/software industry
Minimum of 1 year experience in the technology/software industries

Ability to travel for face-to-face customer interactions and industry events.

Preferred Qualifications

Excellent communication and interpersonal skills.
Proficient in Salesforce
Thrives in a quick-turn, high-paced environment
Ability to prioritize and multi-task while maintaining sharp attention to detail with well-developed organizational skills
Possess strong verbal and written communication skills
Ability to articulate the value proposition of our product offering
Bachelor's degree or equivalent practical experience.
Experience in digital advertising, consultative sales, digital media sales, business development, online media environment, or digital marketing role
Experience optimizing and troubleshooting products or services.

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

The base salary for this position is £39,600.00 to £53,500.00 annually, with the opportunity to significantly increase total earnings through a performance-based incentive compensation plan. The plan may provide for the payment of commissions and restricted stock unit awards as part of total compensation. The base pay offered may vary depending on skills, experience, job-related knowledge, and work location. Learn more about UKG’s benefits and rewards at https://www.ukg.com/about-us/careers/benefits

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