Support Engineer - 2nd line
CompanyMirus IT Solutions
Location
Sharnbrook, England, United Kingdom
Employment TypeFull-time
Posted At4/23/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (56.0%).
Occupation TypeIT user support technicians
Occupation Code Skill LevelMedium Skilled
Sponsorship Salary Threshold
£41,700
(£21.38 per hour)
Standard minimum applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
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Description
Position Overview
We are looking for an onsite Support Engineer to join our team in Sharnbrook, Bedford. In this role you will be working on a client site and dedicated to a single customer, with the support of an onsite IT manager and wider technical team.
This role would be perfect for someone with a 2nd line support skills set who would like to enhance their technical and client-facing skills to further develop their career.
Salary & Benefits
The budgeted base salary for this role is between £26,000 and £32,000 a year, depending on experience.
Click here for our list of benefits.
Responsibilities
In this role, you will have the opportunity to:
The right candidate for this role will have:
Experience within a managed service setting would be useful, but is not essential to apply for this role.
About Us
We are looking for an onsite Support Engineer to join our team in Sharnbrook, Bedford. In this role you will be working on a client site and dedicated to a single customer, with the support of an onsite IT manager and wider technical team.
This role would be perfect for someone with a 2nd line support skills set who would like to enhance their technical and client-facing skills to further develop their career.
Salary & Benefits
The budgeted base salary for this role is between £26,000 and £32,000 a year, depending on experience.
Click here for our list of benefits.
Responsibilities
In this role, you will have the opportunity to:
- Guide users through step-by-step technical solutions, with the support of the onsite IT Manager and wider technical team
- Log and investigate customer tickets
- Work across Desktop, Server and Network technical support areas
- Manage and work to agreed SLAs to ensure that the right technical solutions are delivered in the right way
- Assist with hardware and software installations
- Facilitate one-to-one user training, as required
- Develop professionally by gaining on-the-job experience alongside having the opportunity to attain industry-recognised certifications
The right candidate for this role will have:
- Professional 2nd line support engineering experience
- Experience of working in a customer-facing capacity
- Technical experience of Microsoft technologies (Windows Server, Exchange, Office 365)
- PC / Server / Mobile support experience
Experience within a managed service setting would be useful, but is not essential to apply for this role.
About Us
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Our Selection Process
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
We are the tech company with people at heart.
Tech is created for people. Our services impact every part of life. We are passionate about understanding your issues, your business, your needs. Our business is built around understanding people, and our employees are empowered to act on this understanding every day.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Our Selection Process
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
We are the tech company with people at heart.
Tech is created for people. Our services impact every part of life. We are passionate about understanding your issues, your business, your needs. Our business is built around understanding people, and our employees are empowered to act on this understanding every day.