Technical Engineer - 2nd Line
CompanyRedsquid
Location
Borehamwood, England, United Kingdom
Employment TypeContract
Posted At6/23/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (48.0%).
Occupation TypeEngineering professionals not elsewhere classified.
Occupation Code Skill LevelHigher Skilled
Sponsorship Salary Threshold
£46,100
(£23.64 per hour)
Occupation rate applies
Above analytics are generated algorithmically based on job titles and may not always be the same as the company's job classification. You can also check detailed occupation eligibility, and salary criteria on our UK Visa Eligible Occupations & Salary Thresholds page.
Disclaimer: Hunt UK Visa Sponsors aggregates job listings from publicly available sources, such as search engines, to assist with your job hunting. We do not claim affiliation with Redsquid. For the most up-to-date job details, please visit the official website by clicking "Apply Now."
Description
At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do… if you’re one of those people, keep reading!
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
We’re all about making a difference to our customers with the use of technology. We’re an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services – our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success.
We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture – we’re purpose led, and we recruit exceptional people who share our values.
The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving.
On a Day-to Day Basis, You'll Be
Diagnosing and resolving a wide range of IT issues for customers remotely.
Building, installing, configuring & troubleshooting hardware and software solutions.
Acting as the escalation point for our 1st line engineers.
Keeping all backend systems up to date.
Ensuring that customer information and documentation on our systems is accurate.
Providing proactive advice on best practice and approaches for our customers.
Supporting on project delivery work as needed.
Consistently developing your skills and knowledge.
Sharing specialist skills and ways of working across the team.
Achieving response and fix times within our SLAs.
Occasionally visiting customer sites on an ad-hoc basis as required, for installs or onsite work.
What You'll Be Aiming For
Consistently positive customer feedback.
First time fix for issues whenever possible.
Response times always within SLAs.
Fix times within SLAs consistently.
Strong customer relationships.
Experience & Skills
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
We’re all about making a difference to our customers with the use of technology. We’re an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services – our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success.
We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture – we’re purpose led, and we recruit exceptional people who share our values.
The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving.
On a Day-to Day Basis, You'll Be
Diagnosing and resolving a wide range of IT issues for customers remotely.
Building, installing, configuring & troubleshooting hardware and software solutions.
Acting as the escalation point for our 1st line engineers.
Keeping all backend systems up to date.
Ensuring that customer information and documentation on our systems is accurate.
Providing proactive advice on best practice and approaches for our customers.
Supporting on project delivery work as needed.
Consistently developing your skills and knowledge.
Sharing specialist skills and ways of working across the team.
Achieving response and fix times within our SLAs.
Occasionally visiting customer sites on an ad-hoc basis as required, for installs or onsite work.
What You'll Be Aiming For
Consistently positive customer feedback.
First time fix for issues whenever possible.
Response times always within SLAs.
Fix times within SLAs consistently.
Strong customer relationships.
Experience & Skills
At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall.
In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses.
Experience With M365 Platform – Essential.
Strong working knowledge of Microsoft Office products – essential.
Other Skills, Knowledge & Experience
Office 365 – Exchange, SharePoint, Intune – Setup and Deployment
Azure – VM Setup, AVD Settings
Server Management
Active Directory
Hyper-V Replication
ADConnect Services
Who You Are
You are an experienced engineer who is customer-focused, motivated, trustworthy, with strong communication skills (both verbal and written).
You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. xlqdzyr You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once.
REF-(Apply online only)
In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses.
Experience With M365 Platform – Essential.
Strong working knowledge of Microsoft Office products – essential.
Other Skills, Knowledge & Experience
Office 365 – Exchange, SharePoint, Intune – Setup and Deployment
Azure – VM Setup, AVD Settings
Server Management
Active Directory
Hyper-V Replication
ADConnect Services
Who You Are
You are an experienced engineer who is customer-focused, motivated, trustworthy, with strong communication skills (both verbal and written).
You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. xlqdzyr You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once.
REF-(Apply online only)