Service Desk Analyst Jobs in United Kingdom
All jobs below are from employers who hold a valid UK sponsor licence and can issue a Certificate of Sponsorship (CoS).
Service Desk Analyst roles are classified under IT user support technicians (SOC 3132) and qualify for UK Skilled Worker visa sponsorship. Employers with a valid sponsor licence can hire internationally for this role. View our occupation codes & salary thresholds to understand how the required salary is calculated. As a shortage occupation, a lower salary bar and extra immigration points may apply.
UK market salary · ASHE 2025
What IT user support technicians earn in the UK
Plus £850 – £3,957 in bonus & commission
UK market basic pay at a glance
How visa salary requirements compare to what employers pay.
Most IT user support technicians in the UK earn between £29,172 and £44,044 in basic pay, with experienced professionals in the top 10% earning above £54,912. For Skilled Worker visa holders, the minimum salary (going rate) for this role is £33,400 (SOC 3132), sitting at the 42nd percentile of what UK employers pay and £1,960 below the median. Since this falls below the general salary threshold, sponsors must pay at least £41,700.
All figures are before tax. Calculate your take-home pay.
Service Desk / Request Management Analyst 📍 Warrington, UK | 6-12 Month Contract | Strong Market Rates 🔐 SC Clearance Required We’re looking for an experienced Service Desk / Request Management Analyst to join a fast-paced IT infrastructure environment supporting enterprise users across a 24/7 operation. You’ll act as the first point of contact for incidents, requests, alerts and escalations across desktops, laptops, printers, applications and enterprise systems. Key experience required: • Stron
About The Department As part of IT & Digital, Service Management consists of our Service Desk, Service Management Office, and Service Delivery. Working with colleagues across IT & Digital, we lead on all aspects of service, including overseeing the end-to-end delivery of our services, first line support, and managing our service management processes and practices – winning the SDI Service Transformation of the Year, and last year's itSMF PSMA Service Innovation of the Year, for our ITSM
The Role We are looking for a customer-focused and proactive Service Desk Analyst to join Claranet’s Managed Services team. In this role, you will provide first-line technical support to customers, ensuring high levels of service through effective ticket management, issue resolution, and clear communication. You’ll play a key part in delivering an excellent customer experience by resolving incidents efficiently, collaborating with internal teams and third-party suppliers, and continuously develo
Service Delivery Analyst UK | Hybrid / Remote The Opportunity We’re looking for a detail-oriented and organised Service Delivery Analyst to support the successful delivery and continual improvement of Managed Services operations. Working closely with senior service leadership, you’ll play a key role in maintaining service lifecycle data, producing client performance reporting, supporting service reviews, and ensuring operational processes and documentation remain accurate and up to date. This is
Salford, United Kingdom Be the First to Apply Job Info Job Identification 759 Posting Date 05/12/2026, 10:34 AM Apply Before 05/19/2026, 10:59 PM Job Schedule Full time Contract Type Permanent Salary From £28,031 Salary To £29,588 DBS required No Driving Required No Organization Digital IT, University of Salford We are now looking for a Service Desk Analyst to act as first point of contact for all university stakeholders. You will be working in a collaborative environment supporting a highly di
Job Title : Service Desk Analyst • Key Skills: operating systems (Windows), and MS Office • Experience: 0 -2 years • Location: London, UK • Mode: FTC 12 months duration We at Coforge are seeking “ Service Desk Analyst ” with the following skill-set: Job Description: We are seeking a motivated and customer-focused Service Desk Analyst (Fresher) to join our IT support team. The successful candidate will provide first-level technical support to end users, troubleshoot IT issues, and ensure timely r
If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”. Job Title: Service Desk Associate Location: Crawley, United Kingdom Are you looking to start or develop your career in IT support within a structured, enterprise environment? We have an exciting opportunity for you – Service Desk Associate! Car
Job Title : Service Desk Apprentice • Key Skills: operating systems (Windows), and MS Office • Experience: 0 -2 years • Location: London, UK • Mode: FTC 12 months duration We at Coforge are seeking “ Service Desk Analyst ” with the following skill-set: Job Description: We are seeking a motivated and customer-focused Service Desk Analyst (Fresher) to join our IT support team. The successful candidate will provide first-level technical support to end users, troubleshoot IT issues, and ensure timel
Are you looking to develop your IT career? Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a new team of Service Desk Analysts to initially provide 1st Level support to one of Sopra Steria’s public sector clients. The type of queries you will be taking care of could be anythi
About The Role Job Overview The 1st Line Service Desk Analyst serves as the first point of contact for internal and external customers experiencing technical issues or requiring IT support. This role is responsible for providing excellent customer service, resolving basic technical queries, and escalating more complex issues to higher-level support teams. A 1st Line Service Desk Analyst will be proactive, detail-oriented, and eager to assist users in a fast-paced environment. Key Responsibilitie
Frequently Asked Questions
Yes. Service Desk Analyst roles fall under SOC 3132 (IT user support technicians), which is eligible for UK Skilled Worker visa sponsorship. Employers with a valid sponsor licence can sponsor Service Desk Analyst positions.