
Further Details about the Apprenticeship Role Reports to: Senior Customer Care Manager (for on-the-ground delivery) and Head of Customer Insight & Strategy (for reporting and analysis) Start date: September 2026 Position term: Up to 19 months (duration of the Level 4 Quality Practitioner apprenticeship) What is a Quality & Customer Care Executive? When a new home is built, there is a critical period between the contractor finishing construction and a resident moving in. This role sits at