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006 - Customer Service Representative - Virgin Money (CYBG)
TPGlasgow, Scotland, United Kingdom
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
Our predicted code SOC 7219 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely for this exact role. Classifications are algorithmic — check the occupation eligibility rules and confirm with the employer.
About the role
Customer Expert
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
You will be taking inbound calls on behalf of our prestigious banking client Virgin Money/Nationwide.
Start Date: 5 October 2026 and 16 October 2026
Salary: £26,436.80 per annum Location:Glasgow Cuprum Building, Argyle Street, Glasgow - THIS IS NOT A WORK FROM HOME ROLE INITIALLY, THE OPTION TO WORK HYBRID MAY BECOME AVAILABLE WITH A MINIMUM OF 2 DAYS PER WEEK IN THE OFFICE Shifts: Monday to Friday 8.00 am - 6.00 pm. Please note you must be able to work any shifts between these times. Training: 3 weeks Contract: Full Time Permanent (40 hours per week) Background Checking:
At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.
You will be taking inbound calls on behalf of our prestigious banking client Virgin Money/Nationwide.
Start Date: 5 October 2026 and 16 October 2026
- Right to Work in the UK
- Criminal Record Check
- Enhanced Credit Check
- Any other associated checks
- 3 year employment history check
- Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**
- Helping our customers over the telephone to use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking which can bring challenge and reward.
- Having great heartfelt conversations to understand our customers’ needs and desires to find the best solution for them.
- Working with fabulous colleagues across our contact centres so customers always have the right person to speak to.
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
- Collaboration- You enjoy working with others and you like working as a team player.
- Communication- You can speak and write clearly and in a confident manner.
- Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
- Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
- Critical Thinking- You are able to think logically when making decisions.
- Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
- Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
- Working knowledge of Microsoft Office applications
- Some financial services experience.
- Knowledge of banking products
- Impeccable communication reflecting the ability to make in the moment decisions within the Contact Centre you will be operating within.
- On-line recruitment process, with potential job offer within 24 hours
- Refer & Earn Scheme
- 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
- Length of Service and monthly recognition awards
- Opportunities for career development and progression
- Discounted holidays, flights and hotels
- Discounted utility bills
- Cineworld tickets - Up to 55% off
- Virgin Trains - 20% off
- Virgin Experience Days – 20% off
- 25% off O2 and 20% of EE Mobile Contracts
- Sony – 20% off Mobile Phones
- Ray-Ban – 20% off
This description is the source posting as it read when we added it. We are not affiliated with TP, so check their own site for the current details.
Where this offer sits in the market
SOC 7219 · UK · ONS ASHE 2025 · ~188k in sampleP25 £25kP75 £33k
£22kmedian £28k£41k
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What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.