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3rd Line Infrastructure Engineer - SC Cleared
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 5242 is an eligible occupation, but we classified this role with low confidence (31% match). If the code is right — and COMPUTACENTER (UK) LIMITED is a licensed sponsor — it should qualify, but double-check the occupation eligibility rules against the actual role.
About the role
Location: UK - Nottingham, UK - Hatfield, UK - Milton Keynes | Job-ID: 215299 | Contract type: Standard | Business Unit: Information Technology
Life on the team
3rd Line Support Analyst – Wintel AD
Competitive Salary + on-call, + overtime + comprehensive and flexible benefits
Hatfield, Nottingham or Milton Keynes (full-time in office)
Must be SC Cleared, or willingness to undertake
Multiple Opportunities
A number of fantastic opportunities have arisen for 3rd Line Infrastructure Support Analyst to join our 3rd line support team based at one of our Secure delivery locations (Nottingham, Hatfield or Milton Keynes)
The successful candidate will join our shared delivery team supporting multiple customers, providing proactive and reactive support of the estate management, including resolution of incidents, root cause analysis and completion of change requests.
The roles will focus on incidents, increasing the first time fix rates, ensuring SLA’s are met, and wider call management.
What you’ll do
Technical 80%
- Call and incident Management
- Respond to service calls and resolve incidents to ensure SLA targets are achieved
- Increase the First Time Fix rate
- Adhere to escalation procedures
- Assist with technical escalations for other team members
- Monitor call queue and follow up with specialist support teams for resolution
- Adhere to customer’s and Computacenter’s Security Policies
Administration 20%
- Participate in team and sector meetings
- Utilise the relevant ITSM tool suite to monitor progress of all incidents
- Ensure accurate completion of all incident records and associated paperwork
- Monitor and update the call management system as required
What you’ll need
- 5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments
- 3+ years' experience with Microsoft Windows Server Operating Systems, Windows Active Directory and Entra ID, VMware/Hyper-V
- Currently holds SC or above clearance level.
- Has a good understanding of ITIL Service Operations; Incident, Request, Problem & Change Management as it relates to a support role
- Able to communicate clearly with peers as well as management
- Self-driven and resourceful to achieve goals independently as well as work well in groups
- Flexibility to adjust to changing requirements, schedules and priorities
- The ability to socialize ideas, make recommendations and gather team consensus to move forward
- Excellent communication, writing, meeting facilitation skills
- Technical qualifications, i.e. Microsoft Windows Server, Vmware Vsphere, Microsoft Azure Services
- Familiarity of PowerShell to accomplish tasks and provide reporting
Desired:
- In depth experience in a 3nd Line Support capacity, with demonstrable experience of resolving incidents in complex environments
- Good understanding of supporting server infrastructure within a hybrid ( multi-platform ) environment
- Management of Microsoft Windows Server within a hybrid environment
- Expert in providing operational support for identity services including Authentication, Authorization, Access, Federation
- Accurate and logical problem solving skills
- Ability and desire to excel in a team environment
- Active Directory deployment/configuration/troubleshooting skills, including Group Policy
- Entra ID authentication service and access control including conditional access policies / enterprise application deployment
Advantageous:
- Modern Device management (Intune, Workspace One)
- Azure Privileged Identity Management and Identity Governance
- Hold Windows Server Hybrid Administrator Associate Certification (AZ-800 / AZ-801)
- Hold Microsoft Identity and Access Administrator Certification (SC-300)
- Converged technologies (Simplivity, UCS)
- Virtualisation (VMware, Hyper-V)
About us
Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.
We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.
Interested in joining a company with a strong sense of community?
We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter
This description is the source posting as it read when we added it. We are not affiliated with COMPUTACENTER (UK) LIMITED, so check their own site for the current details.
Where this offer sits in the market
SOC 5242 · UK · ONS ASHE 2025 · ~24k in sampleSimilar sponsored roles
See all jobsNo close matches live right now.
Browse more sponsored jobs at COMPUTACENTER (UK) LIMITEDAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. COMPUTACENTER (UK) LIMITED holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 5242 going rate of £41,700. New-entrant and shortage discounts can lower it.