Account Manager
Not disclosed
Salary
Not disclosed by employer
£50,100
Going rate
Skilled Worker going rate
This role likely qualifies for a Skilled Worker visa
SOC 2432 (80% match) is an eligible occupation, with a going rate of £50,100, and Elevate is a licensed sponsor. That is our reading of the rules. Whether they issue a Certificate of Sponsorship is still their call.
This could also be SOC 3556 (Sales accounts and business development managers, If the role is primarily about sales targets and new business) or SOC 2139 (Information technology professionals not elsewhere classified., If the role requires deep IT/technical product knowledge). We read the code off the advert, so it is our best guess, not the employer's.
About the role
Department: Sales
Location: Manchester Hybrid
Compensation: £30,000 - £35,000 / year
We’re looking for an experienced and commercially minded Account Manager to join our Sales & Marketing team and take ownership of a high-volume portfolio of business customers.
This is a key role focused on two things: building strong, long-lasting customer relationships and driving retention and growth across your account base.
Managing a portfolio of approximately 1,000 accounts, you’ll use customer insight, segmentation and CRM data to make sure you’re focusing your time where it will have the greatest impact. You’ll proactively identify customers who may be a churn risk, plan ahead for renewals and uncover opportunities where additional Elevate services could genuinely support a customer’s business and IT objectives.
You’ll be comfortable balancing the day-to-day needs of a busy account base with more commercially focused conversations around renewals, cross-sell and upsell opportunities. You’ll also work closely with colleagues across New Business and Service Delivery to ensure customers receive a great experience from the point they join Elevate and throughout their relationship with us.
This is a hybrid role, and you’ll need to be within commutable distance of our Manchester HQ.
What you'll be doing
- Manage and develop a high-volume portfolio of business customers, building strong and lasting relationships.
- Proactively manage customer retention and renewals, identifying and addressing potential churn risks.
- Understand customers' business and IT needs and identify appropriate opportunities to introduce additional Elevate services.
- Deliver against agreed NRR, MRR and retention targets through effective account management, upselling and cross-selling.
Work closely with New Business and Service Delivery to provide a seamless customer experience.
- Proven experience in account management or relationship-based sales, with responsibility for revenue, retention or growth targets.
- Experience managing a large customer portfolio and effectively prioritising activity.
Strong experience using Salesforce or a similar CRM to manage customers, pipeline and forecasting. - Experience of customer renewals, retention and identifying upsell and cross-sell opportunities.
- Strong commercial awareness and confidence using customer data to identify risks and opportunities.
- Excellent relationship-building, communication and customer service skills.
- A proactive, organised and self-motivated approach, with the ability to manage competing priorities.
The role is predominantly Monday to Friday; however, some flexibility will be required to attend occasional customer or industry events outside normal working hours, which may include overnight stays.
What you'll get in return...
It's all about you - We believe that taking care of yourself is truly important and allows you to perform at your very best. Joining the Elevate Group, we will award you with your very own birthday off, day off to move house, £500 Wedding bonus + day off and £500 Baby bonus for those special life events! Roll on the good times!
Perks at work
Holidays - 25 days annual leave, along with Bank Holidays. If that’s not enough, you also have the option to purchase 5 additional days per year!
Healthcare - Free Private Healthcare for yourself and you can add your family at a discounted rate! Keeping everyone healthy and happy!
Gift Day - Christmas has come early as we award every colleague an Elevate Gift Day day giving you the chance to get your last minute prep done or to kick back and relax!
Pension/Life Assurance - We have a contributory pension scheme which is a salary sacrificed along with life assurance which is 4x your basic salary.
Wellbeing - You will have a paid leave day that is completely for you. The aim of the day is to look after your well-being. This day can be spent doing anything that makes you happy and relaxed, whether this is a duvet day, a spa day, walking in the fresh air, shopping, watching a box set or spending time with family - this is completely your choice
This description is the source posting as it read when we added it. We are not affiliated with Elevate, so check their own site for the current details.
Where this offer sits in the market
SOC 2432 · UK · ONS ASHE 2025 · ~89k in sampleSimilar sponsored roles
See all UK visa jobs
About sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Elevate holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 2432 going rate of £50,100. New-entrant and shortage discounts can lower it.