Account Manager – Retail & Wholesale

Airbox Fulfilment is growing, and we’re looking for a Client Account Manager to join our team! We work with a variety of high-profile brands, including Hoodrich, The Rugby World Cup, Billionaire Boys Club, Wild Cosmetics and Naked Wolfe, managing their logistics and fulfilment operations efficiently.

About the Role
We're looking for an experienced Retail & Wholesale Account Manager to manage a portfolio of retail-focused clients, acting as the trusted operational partner between our customers and warehouse teams.

Retail fulfilment requires exceptional planning, communication and attention to detail. You'll coordinate supplier deliveries, promotional activity, retailer compliance and operational planning to ensure every shipment meets customer expectations.

✅ Managing a portfolio of retail and wholesale client accounts

✅ Acting as the primary operational contact for assigned customers

✅ Coordinating retailer compliance, booking requirements and inbound planning

✅ Working closely with Warehouse Operations to deliver service excellence

✅ Supporting promotional launches, seasonal peaks and volume forecasting

✅ Resolving operational issues, stock discrepancies and delivery exceptions

✅ Producing customer reporting and reviewing service performance

✅ Building long-term relationships whilst identifying opportunities to improve customer operations

You'll become a trusted extension of your clients' businesses, helping them navigate operational challenges and ensuring Airbox consistently delivers an exceptional service.

What We Offer

• Competitive salary (Dependent on experience)
• Up to 10% annual bonus
• Discounts across a variety of stores
• 24/7 Mental Health Hotline
• Six paid-for counselling sessions per year
• Phone access to trained nurses 24/7
• After three years of service, full private healthcare

What We’re Looking For
✔ Previous experience managing retail, wholesale or key customer accounts

✔ Experience within logistics, fulfilment, supply chain or third-party logistics (3PL)

✔ Strong understanding of retailer compliance, forecasting and operational planning

✔ Excellent relationship-building and stakeholder management skills

✔ Strong Microsoft Office skills, particularly Outlook and Excel

✔ Ability to manage multiple priorities whilst maintaining exceptional attention to detail

✔ Commercial awareness and confidence communicating with customers at all levels

✔ A calm, organised and solutions-focused approach

How to Apply
Please submit your CV and a covering letter explaining why you’re suitable for the role. You will be asked to answer some questions as part of your application. If you do not answer these, your application will likely be rejected, so please take a minute to tell us more about you!

⚠ No phone applications, please. We will review all applications and get back to shortlisted candidates quickly.

Best of luck with your application!

The Airbox Fulfilment Team

Our success is built upon the trust and dedication of our team members. We view ourselves not only as a warehouse and distributor but as an integral part of our clients' businesses. We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission. Whether you're interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth.