Account Supervisor

Our success is built upon the trust and dedication of our team members. We view ourselves not only as a warehouse and distributor but as an integral part of our clients' businesses. We are confident in our ability to provide the best service available and are always looking for passionate individuals to join us in our mission. Whether you're interested in operations, customer service, or content creation, Airbox Fulfilment offers a dynamic and supportive environment for personal and professional growth.

Airbox Fulfilment is growing, and we’re looking for a Client Account Manager to join our team! We work with a variety of high-profile brands, including Hoodrich, The Rugby World Cup, Billionaire Boys Club, Wild Cosmetics and Naked Wolfe, managing their logistics and fulfilment operations efficiently.

About The Role

As an Account Supervisor, you'll support our Account Managers and Senior Account Managers in delivering outstanding customer service and operational support to our clients.

You'll act as an important link between our clients, warehouse teams and customer service function, helping to ensure orders move smoothly through the fulfilment process and that customer queries are resolved quickly and professionally.

This is an excellent opportunity for somebody looking to develop a career in account management, customer success, logistics or e-commerce.

Key Responsibilities

✅ Responding to day-to-day customer and account queries

✅ Supporting Account Managers with client communication and reporting

✅ Liaising with warehouse teams to help resolve operational issues

✅ Assisting with inbound shipments and inventory-related enquiries

✅ Supporting customer service activities and order investigations

✅ Communicating with couriers regarding deliveries, collections and exceptions

✅ Maintaining accurate records and account information

✅ Helping ensure service levels and client expectations are achieved

✅ Building positive relationships with clients and internal teams

We operate in a fast-paced, customer-oriented environment, so communication and problem-solving skills are key.

What We Offer

• £28,000 per annum salary
• Up to 10% annual bonus
• Discounts across a variety of stores
• 24/7 Mental Health Hotline
• Six paid-for counselling sessions per year
• Phone access to trained nurses 24/7
• After three years of service, full private healthcare
• Immediate start available!
• Opportunities to progress within the business
  
  

What We’re Looking For

✔ MS Office skills, particularly Outlook and Excel

✔ Strong written and verbal communication skills

✔ Ability to build relationships with customers

✔ Previous experience in Customer Service or Account Management

✔ Methodical and organised working style

✔ Ideally previous knowledge of logistics/distribution

How To Apply

Please submit your CV and a covering letter explaining why you’re suitable for the role. You will be asked to answer some questions as part of your application. If you do not answer these, your application will likely be rejected, so please take a minute to tell us more about you!

⚠ No phone applications, please. We will review all applications and get back to shortlisted candidates quickly.

Best of luck with your application!

The Airbox Fulfilment Team