Administrator - NetApp FAS, EMC Isilion
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
SOC 4159 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely here. Check the occupation eligibility rules and confirm with the employer.
About the role
Job Summary
The Support Administrator for EMC Isilion plays a crucial role in delivering high-quality support and operations for our storage solutions. This position is responsible for independently resolving technical issues, providing on-call support, and conducting root cause analysis. The role significantly contributes to enhancing customer satisfaction through efficient ticket resolution and proactive support initiatives.Key Responsibilities
1. Provide Technical Support For Emc Isilion, Addressing On-Call Escalations And Conducting Thorough Root Cause Analysis To Resolve Issues Effectively.2. Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies In All Support Activities.
3. Engage In Value-Added Activities Such As Updating And Managing The Knowledge Base, Training New Staff, And Coaching Analysts To Improve Team Performance.
4. Independently Resolve Support Tickets Within The Agreed Sla, Ensuring Timely And Efficient Handling Of Ticket Volume.
5. Foster A Positive Customer Experience By Achieving High First Call Resolution Rates And Minimizing Rejected Resolutions And Reopened Cases.
Skill Requirements
1. Proficiency In Emc Isilion Storage Solutions With Solid Understanding Of Support And Operational Processes.2. Familiarity With Netapp File Storage And Ibm Spectrum Scale Is Beneficial.
3. Strong Analytical And Problem-Solving Skills To Conduct Root Cause Analysis And Implement Effective Solutions.
4. Excellent Communication Skills For Effective Customer Interaction And Team Collaboration.
Other Requirements
1. Relevant Certifications In Emc Isilion Or Similar Technologies Are Optional But ValuableThis description is the source posting as it read when we added it. We are not affiliated with HCL Technologies UK Limited, so check their own site for the current details.
Where this offer sits in the market
SOC 4159 · UK · ONS ASHE 2025 · ~400k in sampleSimilar sponsored roles
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Browse more sponsored jobs at HCL Technologies UK LimitedAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. HCL Technologies UK Limited holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.