Adoption Training & Communication Coordinator

Hippo is recruiting for intermediate consultants in content design. 

Content designers ensure that people get the information they need, when and where they need it, in a format that’s right for them.

They work with user researchers, UX or interaction designers and other members of a multidisciplinary team to identify what people need from an end to end service, and design content to meet those needs.

As an intermediate consultant specialising in content design, you’ll come to Hippo with strong content design skills and some experience of advising others on how to produce user-centred content.

In return, we’ll provide exciting opportunities to develop further within your profession and as a consultant with clients.

[Please note we are looking for candidates who are looking for growth at the Intermediate level; therefore, the advertised salary band represents the entry point for this level, allowing for clear progression within the role, which we are very keen to support.]

As an intermediate content design consultant, you’ll:

• help clients explore and solve problems using content design, people-centred design and Agile methodologies  
• work in multidisciplinary teams to design services that meet identified user needs 
• champion inclusive approaches and styles within content design 
• participate in Hippo’s design communities of practice
• establish and manage relationships with clients and stakeholders 
• support Hippo in recruitment, events, blog-writing and winning new business 
• promote Hippo values 

You’ll need:

• demonstrable recent experience as a content designer within the public sector
• experience of working with other roles within a multidisciplinary Agile team (for example UX designer, user researcher, product owner, delivery manager, developer)
• accurate writing skills and be able to refer to and contribute to style guides 

knowledge of the user research process, and know how to contribute to discussion guides, research reports, and take notes in research sessions 

the ability to put content strategy into practice

experience of designing accessible, inclusive content

the proven ability to use data, web analytics and research to plan, maintain and evaluate content

experience of using a content management system

the proven ability to make complicated information easy to understand 

experience of sharing your work - this could be through a peer review or sub-editing process, group content crits, community meet-ups or show and tells

good consultancy skills (for example, managing stakeholders and helping colleagues explore how content design can help them solve complex problems)  

the ability to champion content design, people-centred design and Agile methodologies

It would be great if you had: 

• working knowledge of the Government Digital Service (GDS) Digital Standard and Central Digital and Data Office (CDDO) assessments
• experience of working with design patterns and content patterns
• an understanding of information architecture
• experience of using content audits to implement a content maintenance plan
• experience of using design software such as Miro, Figma, Sketch or the GOV.UK prototyping kit 
• experience of Agile ways of working through the project cycle (Discovery, Alpha, Beta, live) 
• experience in producing technical content where appropriate, research, work with subject matter experts, pair writing

Alongside working with some of the most talented people out there and on-top of a competitive salary, which we’re transparent about from the outset, you can also expect a range of benefits:

• Contributory Pension Scheme (Hippo 6% & Employee 2%)

25 Days Holiday plus UK Public Holidays

Perkbox access for a wide range of discounts

Critical illness cover

Life assurance and death in service cover

Volunteer days

Cycle-to-work scheme for the avid cyclists

Salary sacrifice electric vehicles scheme

Season ticket loans

Financial and general wellbeing sessions

Flexible benefits scheme with options of:

Private health cover

Private dental cover

Additional company pension contributions

Additional holidays (up to an extra 2 days)

Wellbeing contribution

Charity contributions

Tree planting

Diversity, Inclusion and Belonging at Hippo

At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.

We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.

Hi, we’re Hippo 

At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering.  We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes.

We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. 

Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. 

Have a look through our Website at Our Story & Purpose, Our Culture & Values, Case Studies and Our Solutions & Services to find out some more!

Hippo Locations

We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices. Given the dynamic nature of a consulting business, you may be required to work on-site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel and working on one of those sites at least 2 days per week. We offer a generous relocation support package of up to £8,000 (please ask for terms and conditions) to help make your move a smooth one.