Band 4 Reception Supervisor - Zinnia
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
SOC 4216 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely here. Check the occupation eligibility rules and confirm with the employer.
About the role
To provide efficient, effective, and high standard reception and switchboard service to patients, staff, and visitors to Zinnia CMHT. First point of contact for the building, dealing with queries from patient’s family and carers as well as other professional organisations involved with patient care.
To provide a high level of professional and confidential coordination of the reception staff. The post holder will provide support to the receptionists.
To be able to interpret and act effectively in the situation where a client is becoming agitated to the point of endangering the staff or other clients & raise alarm without further inflaming the situation.
To act as initial point of contact either by phone or face to face when dealing with patients suffering with Mental Health related problems, using tact and diplomacy as required to Ascertain the nature of the individual’s enquiry.
To liaise with all professionals to ensure the smooth running of the centre & to develop good working practices & relationships with teams in the building.
To attend meetings as and when required by the admin lead
To ensure the Admin Lead is fully briefed on progress of work & action taken on delegated authority.
To manage on a day-to-day basis the provision of an efficient and effective reception service.
To establish and maintain standards and ensure these are audited and regularly reviewed.
To ensure relevant rotas are filled and to manage sick leave, annual leave, and other absence for all administrative staff.
To ensure that all administrative processes are appropriately actioned, this includes, salary returns, sickness records, complaints, ordering of stock and nonstock items.
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access t
For further details / informal visits contact: Name: Julie Barrett Job title: Admin Lead Email address: julie.barrett12@nhs.net Telephone number: 07426726531
This description is the source posting as it read when we added it. We are not affiliated with Birmingham and Solihull Mental Health NHS Foundation Trust, so check their own site for the current details.
Where this offer sits in the market
SOC 4216 · UK · ONS ASHE 2025 · ~80k in sampleSimilar sponsored roles
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Browse more sponsored jobs at Birmingham and Solihull Mental Health NHS Foundation TrustAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Birmingham and Solihull Mental Health NHS Foundation Trust holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.