Business Analyst

About Company:

Synechron is a global technology consulting firm that helps leading organizations accelerate digital transformation through innovation, expertise, and agility. With more than 16,500 professionals across around 60 offices in over 20 countries, we combine deep industry knowledge with advanced capabilities in AI, cloud, cybersecurity, and data engineering. Our regional teams, supported by strategic delivery centers, provide scalable, cost-efficient solutions tailored to local markets. Through our award-winning Synechron FinLabs accelerators and strategic partnerships with AWS, Microsoft, Databricks, Salesforce, and ServiceNow, we enable clients to innovate fast and lead with confidence. For more information on the company, please visit our website or LinkedIn community.

Diversity, Equity, and Inclusion

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative-action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

Job Description:

Help shape smarter, safer and more customer-focused financial crime journeys.

We are looking for talented Business Analysts to join our transformation and continuous improvement teams, working across Personal KYC, Non-Personal KYB and Auto-Plausibility.

This is an opportunity to make a real impact—improving customer journeys, increasing automation, strengthening controls and helping colleagues work more efficiently. You will own change from discovery through to implementation, working with teams across Operations, Technology, Risk, Compliance and Data.

What you’ll do:

• Analyse and deliver strategic enhancements across KYC, KYB and Auto-Plausibility.
• Translate business needs into clear requirements, user stories, process maps and solution designs.
• Design better customer journeys, operational processes and communications.
• Use data and operational insight to identify problems, opportunities and improvements.
• Work collaboratively with Technology, Operations, Risk, Compliance and Data teams.
• Manage priorities, risks, incidents, dependencies and delivery blockers.
• Identify opportunities to improve automation, efficiency, customer experience and control effectiveness.
• Lead delivery from discovery and analysis through to implementation and BAU adoption.
• Build strong stakeholder relationships and take ownership with minimal supervision.

Areas of focus:

Depending on your experience, you may specialise in one of the following areas:

1)Personal KYC

Improve personal customer journeys and help embed PKYC technology capabilities into BAU.

2)Non-Personal KYB

Lead enhancements across Limited Company and Sole Trader journeys, supporting both the PKYB Programme and BAU improvements.

3)Auto-Plausibility

Analyse operational performance, reduce kick-out rates, calibrate rules, develop efficiency dashboards and support trigger-based models.

What we’re looking for:

You will have experience in business analysis, change delivery or process improvement, ideally within KYC, KYB, financial crime, compliance or another regulated environment.

You’ll be someone who:

• Can simplify complex problems and turn them into practical solutions.
• Is confident working with data and using insight to support recommendations.
• Builds effective relationships with technical and non-technical stakeholders.
• Can manage multiple priorities and deliver with minimal oversight.
• Is proactive, curious and motivated by continuous improvement.
• Understands the importance of balancing customer experience, operational efficiency and risk control.

Why join us?

• Work on high-impact KYC, KYB and financial crime transformation initiatives.
• Shape the future of customer and operational journeys.
• Collaborate with expert teams across the business.
• Take ownership of meaningful change from idea to implementation.
• Develop experience across technology, data, operations and risk.
• Make improvements that benefit customers, colleagues and the wider business.