Business Process Consultant

Position Description

At CGI, we help organisations transform the way they work, turning complex processes into simpler, more effective ways of delivering value. As a Business Process Consultant, you’ll lead process analysis and redesign across complex client environments, using insight, collaboration and creative thinking to deliver measurable improvements. You’ll have ownership of workstreams, influence senior stakeholders and shape practical solutions that support lasting transformation. Working alongside an experienced community of consultants, you’ll be encouraged to challenge assumptions, develop new approaches and share your expertise, with the support and proven methods needed to deliver confidently for our clients and grow your career.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position but you will be expected on client site/CGI Offices 1–2 days a week on average.

Your future duties and responsibilities

In this role, you will lead and support end-to-end process analysis and design across complex client environments, helping organisations understand how work is delivered today and how it can be improved for the future. You’ll work directly with senior stakeholders, facilitating collaborative workshops, challenging assumptions and translating business requirements into pragmatic, value-focused solutions that deliver measurable outcomes.

You’ll take ownership of defined workstreams or smaller engagements, balancing delivery, quality and risk while contributing to wider transformation programmes. You’ll have the opportunity to explore new approaches, use data to uncover opportunities and influence client decisions. Supported by experienced colleagues and proven methods, you’ll also share your expertise, coach others and help strengthen capability across the wider practice.

• Lead & Analyse: Deliver end-to-end process mapping, optimisation and redesign initiatives.

Facilitate & Advise: Lead client workshops and engage senior stakeholders to understand challenges, test assumptions and build consensus.

Design & Transform: Shape business change initiatives, including impact assessment and adoption planning.

Measure & Improve: Use qualitative and quantitative insight to identify root causes, define KPIs and track benefits.

Own & Deliver: Manage workstreams against agreed outcomes, risks, timelines, governance and quality standards.

Build & Collaborate: Develop trusted relationships across client organisations and multidisciplinary delivery teams.

Coach & Support: Guide junior consultants and review client deliverables to maintain high standards.

Contribute & Grow: Support proposals, estimates and the development of future client opportunities.

Required Qualifications To Be Successful In This Role

You’ll bring strong experience in business process analysis, consulting or transformation, with the confidence to work directly with clients and take ownership of defined pieces of work. You’ll combine structured analytical thinking with strong interpersonal skills, using data and insight to influence decisions while working collaboratively with colleagues and clients to turn ideas into practical change.

• Proven experience in process mapping, optimisation and redesign, using Lean, Six Sigma, BPMN or comparable approaches.
• Strong client-facing consulting capability, including engagement with senior stakeholders.
• Experience supporting business change and transformation initiatives, from analysis through to implementation and adoption.
• Proven ability to use qualitative and quantitative data to identify root causes and develop evidence-based recommendations.
• Experience managing workstreams, including risks, dependencies, governance, quality and delivery.
• Strong workshop facilitation skills, with the ability to challenge constructively and build stakeholder alignment.

Clear and confident communication skills across both technical and non-technical audiences.

Ability to coach and support colleagues, sharing knowledge and contributing to high-quality team outcomes.

Exposure to process intelligence or process discovery tools such as Soroco is desirable.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.