Business Support & Volunteer Co-ordinator

We are seeking an enthusiastic and highly organised Business Support & Volunteer Co-ordinator to join the Cardiff and Vale Public Health Team.

This varied and rewarding role provides essential business and operational support to the Director and Deputy Director of Public Health, the Business and Volunteer Programme Manager and the wider Public Health Team. You will lead a small administration team, support financial and budget processes, coordinate recruitment and onboarding activities, and play a key role in the development and delivery of the Public Health Volunteer Programme.

The successful candidate will be an experienced administrator and coordinator with strong organisational, communication and people management skills. You will be confident using Microsoft 365 applications, managing competing priorities, organising events and meetings, and working collaboratively with colleagues and partners across a range of settings.

This is an excellent opportunity to contribute to improving population health by supporting the effective delivery of Public Health services and community volunteering initiatives across Cardiff and Vale.

Main duties of the job

The Business Support & Volunteer Co-ordinator will provide comprehensive business support to the Public Health Team and coordinate the delivery of key administrative, financial and volunteer activities. Responsibilities include line management of administrative staff, recruitment and induction of staff and volunteers, performance management, training coordination and day-to-day supervision of administrative services.

The postholder will support the planning, recruitment, training and coordination of the Public Health Volunteer Programme, organise events and campaigns, and contribute to the successful delivery of departmental priorities.

The role includes supporting budget monitoring and financial administration, maintaining accurate records and systems, preparing reports, coordinating meetings, managing diaries and ensuring compliance with information governance, Health Board policies and mandatory training requirements.

The postholder will work closely with colleagues across the Health Board and external partners, identify opportunities to improve administrative processes, and provide high-quality support to enable the efficient and effective operation of the Public Health Team.

Person specification

Qualifications and Knowledge

Essential

• Degree or Equivalent Level qualifications and/or experience // RSA Stage III (or equivalent) // Extensive knowledge of Microsoft 365 i.e. Word, Excel, Outlook, Co-Pilot.

Desirable

• Advanced ECDL/M365 training // ECDL // Evidence of further study and personal development // Audio typing

Experience

Essential

• Significant experience of working within a busy and high profile environment working with complex issues with competing priorities and workloads // Experience of working and providing administrative support at an Executive/Board level in a high profile/challenging role // Experience in a supervisory role // Communicating with all levels of professional staff // Dealing with confidential and sensitive data and the appropriate storage and maintenance of records // Using M365 Applications // Implementing administrative processes and procedures

Skills and Attributes

Essential

• Excellent communication skills // Highly developed interpersonal skills // Ability to work autonomously & use own initiative // Analytical & judgement skills // Professional verbal and written communication manner // Ability to prioritise own work, and that of others to meet set deadlines // Ability to cope with pressure and multi task // Highly motivated // Accuracy and attention to detail // Knowledge of Data Protection principles // Advanced M365/IT/ keyboard skills // Excellent IT & digital knowledge and skills including comprehensive knowledge of M365 and use of applications to ensure efficiencies in administrative processes //Tactful and Discrete // Friendly and outgoing // Excellent time management // Flexible approach to work // Methodical and well organised // Committed to high quality service

Desirable

• Knowledge of public health systems // Supervisory experience // Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

About the employer

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.