Center Manager

We have an exciting opportunity for a driven, commercially focused Centre Manager who thrives on leading teams, building strong customer relationships, and delivering outstanding business performance.

As a Centre Manager, you will take full ownership of your centre, creating an exceptional experience for customers while driving occupancy, revenue, and profitability for our Chocolate Factory Centre (approx 64,000 sq ft) in Wood Green.

Some of your responsibilities will include:

• Driving commercial performance, including occupancy, rental income, ancillary revenue, and overall profitability
• Leading the day-to-day operations of your centres, ensuring high standards of presentation, service, and product quality
• Delivering an exceptional customer experience, acting as a visible and approachable presence within the centres
• Building strong relationships with customers, delivering proactive account management to support retention and growth
• Collaborating with Revenue, Marketing, and Facilities teams to maximise opportunities and maintain operational excellence
• Identifying and implementing improvements, innovations, and value-enhancing initiatives across centres
• Creating a vibrant community by hosting networking events and encouraging inter-customer collaboration
• Overseeing budgets, P&Ls, and expenditure, ensuring financial targets are met and costs are controlled
• Ensuring full compliance with Health & Safety and statutory requirements
• Championing sustainability and ESG initiatives, supporting Workspace’s Net Zero Carbon goals

Inspire your team

You will lead, motivate, and develop your team to deliver their best every day. We’re looking for a leader who builds a positive, high-performing, ‘one-team’ culture, where communication is open, and innovation is encouraged.

You’ll also need to have:

• Experience in a customer-facing, operational management role
• Strong leadership skills with experience managing and developing teams
• A record of delivering commercial results and achieving targets
• Experience managing budgets and financial performance (P&L)
• Excellent customer care and relationship management skills
• Strong IT skills, including Microsoft Office and internal systems
• Outstanding communication skills, both verbal and written
• The ability to work proactively, autonomously, and under pressure

This role requires you to be on site 5 days a week.