Centralised Operations Manager (Maternity Cover)
CWGLondon, England, United Kingdom
Added 31 Jul · still live
Not disclosed
Salary
Not disclosed by employer
£44,900
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 1241 is an eligible occupation, but we classified this role with low confidence (32% match). If the code is right — and CWG is a licensed sponsor — it should qualify, but double-check the occupation eligibility rules against the actual role.
About the role
Department: FM Helpdesk
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Company: Canary Wharf Management Limited
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Reporting to: Director - Operations
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Job Summary
To provide strategic leadership, governance and continuous improvement across three key service pillars to ensure they stay aligned and cohesive in how they operate: FM Helpdesk Management, CAFM Systems Governance & Optimisation, and Centralisation of Relevant Building Management Processes.
Responsible for leading the Facilities Management (FM) Helpdesk and Computer Aided Facilities Management System (CAFM) functions through the FM Helpdesk Manager and CAFM Systems Administrator, ensuring the delivery of consistent, customer-focused services, effective governance and regulatory compliance across the organisation. The role is accountable for defining service standards, operational frameworks across the organisation and performance measures that support stakeholder requirements, business objectives and operational resilience.
This role provides strategic direction for the organisation's use of CAFM technology, ensuring platforms remain secure, compliant, fit for purpose and aligned with operational, compliance, audit and reporting requirements. This includes oversight of system governance, data integrity, information management and the continued development of CAFM capabilities to support evolving business needs.
Working closely with Directors, Building Managers and key stakeholders, the role leads the development, standardisation and continuous improvement of building management processes, with a particular focus on Planned Preventative Maintenance (PPM) and Reactive Maintenance service delivery. The role is responsible for driving consistency, efficiency, governance and best practice across operational teams, ensuring service delivery remains aligned with organisational objectives, stakeholder requirements and long-term business transformation goals.
Working Hours: 8:30am - 5:30pm, Monday - Friday
Salary Range (Subject to experience)- 70- 75k
4 days in office, 1 day working for home
FTC - Maternity Cover role 16 months
Main Responsibilities
______________
Company: Canary Wharf Management Limited
______________
Reporting to: Director - Operations
______________
Job Summary
To provide strategic leadership, governance and continuous improvement across three key service pillars to ensure they stay aligned and cohesive in how they operate: FM Helpdesk Management, CAFM Systems Governance & Optimisation, and Centralisation of Relevant Building Management Processes.
Responsible for leading the Facilities Management (FM) Helpdesk and Computer Aided Facilities Management System (CAFM) functions through the FM Helpdesk Manager and CAFM Systems Administrator, ensuring the delivery of consistent, customer-focused services, effective governance and regulatory compliance across the organisation. The role is accountable for defining service standards, operational frameworks across the organisation and performance measures that support stakeholder requirements, business objectives and operational resilience.
This role provides strategic direction for the organisation's use of CAFM technology, ensuring platforms remain secure, compliant, fit for purpose and aligned with operational, compliance, audit and reporting requirements. This includes oversight of system governance, data integrity, information management and the continued development of CAFM capabilities to support evolving business needs.
Working closely with Directors, Building Managers and key stakeholders, the role leads the development, standardisation and continuous improvement of building management processes, with a particular focus on Planned Preventative Maintenance (PPM) and Reactive Maintenance service delivery. The role is responsible for driving consistency, efficiency, governance and best practice across operational teams, ensuring service delivery remains aligned with organisational objectives, stakeholder requirements and long-term business transformation goals.
Working Hours: 8:30am - 5:30pm, Monday - Friday
Salary Range (Subject to experience)- 70- 75k
4 days in office, 1 day working for home
FTC - Maternity Cover role 16 months
Main Responsibilities
- Provide leadership, direction, and line management to the FM Helpdesk Manager and CAFM Systems Administrator, establishing departmental priorities, performance standards and development plans that support business objectives, operational excellence, and continuous improvement.
- Provide strategic oversight of the FM Helpdesk function, ensuring the delivery of a consistent, customer-focused, and compliant service, whilst acting as the senior escalation point for significant service delivery, stakeholder, and operational issues.
- Define and maintain service standards, operational policies, business continuity arrangements, and standardised ways of working to support organisational requirements and operational resilience.
- Function as the business owner for CAFM systems, defining strategy, governance, standards, and future development to ensure platforms remain secure, compliant, fit for purpose, and aligned with business and stakeholder requirements.
- Oversee the administration, utilisation, and continuous improvement of CAFM platforms, ensuring effective data governance, information security, system performance, and regulatory compliance.
- Work closely with Health & Safety, Mechanical Engineering and other stakeholders to ensure CAFM systems support statutory compliance, audit requirements, risk management, reporting obligations, and operational objectives.
- Lead the evaluation, implementation, and optimisation of CAFM functionality, reporting tools, automations, and system integrations to maximise operational efficiency and business value.
- Maintain oversight of sensitive operational, compliance and asset-related information, supporting audits, investigations, insurance-related reporting, and risk management activities where required.
- Lead the review, development, and implementation of centralised and standardised building management processes, with particular focus on streamlining, Planned Preventative Maintenance (PPM), reactive maintenance service delivery, engineering resource deployment, and related compliance activities.
- A collaborative and leader with excellent interpersonal, listening and communication skills. Able to build trusted relationships, influence and negotiate effectively, mediate between differing stakeholder requirements and foster a supportive, professional and customer-focussed culture.
- Proven experience leading operational, systems, governance or support functions within Facilities Management, Property Management, Building Services or a related environment.
- Experience in leading and developing managers and specialist teams, driving performance, accountability, change and continuous improvement.
- Significant experience of CAFM systems governance, administration and strategic development.
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
Environmental, Social & Governance (esg) Responsibilities
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
Quality Management Responsibilities
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
Company Values
Commit to Excellence
Quality Management Responsibilities
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
Company Values
Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
- Find opportunities to collaborate with others across the business to achieve shared goals
- Encourage inclusive networks and treat others with respect and fairness
- Use knowledge to work effectively with suppliers / contractors to meet shared goals
- Confident in making decisions appropriate to the role
- Learn from mistakes and listen to constructive feedback to improve performance
- Prioritise safety and actively support community, wellbeing and sustainability programmes
- Take pride in delivering high quality service which exceeds expectations
- Committed to opportunities for self-development
- Embrace change and innovation
- Proactively suggest ways to improve our business and encourage others to share ideas
- See new challenges as opportunities to deliver effective change
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our nex
t exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
Early applications are encouraged as we reserve the right to appoint at any point.
This description is the source posting as it read when we added it. We are not affiliated with CWG, so check their own site for the current details.
Where this offer sits in the market
SOC 1241 · UK · ONS ASHE 2025 · ~59k in sampleP25 £38kP75 £63k
£30kmedian £48kgoing rate £45k£63k
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Does this job guarantee visa sponsorship?
Not necessarily. CWG holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 1241 going rate of £44,900. New-entrant and shortage discounts can lower it.