Change Management Lead

ABOUT THE ROLE

The Change Management Lead will be responsible for driving and executing enterprise change management initiatives for clients undergoing digital and organizational transformation. This individual will partner closely with senior stakeholders to develop change strategies, improve organizational readiness, and accelerate adoption of new technologies, platforms, and processes. The role will also play a key part in stakeholder engagement, training strategy, digital adoption, and continuous improvement efforts across large-scale transformation programs.

RESPONSIBILITIES

• Develop and execute comprehensive change management strategies supporting digital transformation and platform adoption initiatives
• Conduct change impact assessments and organizational readiness evaluations to identify risks, gaps, and mitigation strategies
• Build and maintain strong relationships with executive stakeholders while ensuring alignment throughout transformation initiatives
• Design and execute communication plans that provide clear and consistent messaging to employees and leadership teams
• Create and manage training and adoption programs leveraging digital adoption tools and AI-driven learning platforms
• Monitor KPIs, adoption metrics, employee engagement, and overall effectiveness of change initiatives using data-driven insights
• Provide ongoing reporting and feedback to stakeholders regarding progress, adoption, and organizational impact
• Lead and mentor Change Managers and Change Analysts while supporting cross-functional collaboration across HR, IT, Operations, and business teams
• Contribute to pre-sales activities including proposals, solution positioning, and client discussions related to change management services
• Continuously improve change management processes, methodologies, and best practices across engagements

REQUIREMENTS

• 5+ years of experience in change management, organizational development, or business transformation within a consulting or enterprise environment
• Experience supporting large-scale transformation initiatives involving technology, process, or organizational change
• Strong knowledge of change management methodologies such as Prosci, ADKAR, Kotter, or similar frameworks
• Experience with digital adoption and learning platforms including WalkMe, Whatfix, Pendo, Trailhead, Agentforce, SAP EnableNOW, or related tools
• Experience supporting platform implementations such as ServiceNow, Salesforce, or SAP
• Proven ability to influence senior stakeholders and lead cross-functional initiatives in fast-paced environments
• Strong communication, analytical, problem-solving, and stakeholder management skills
• Experience managing multiple projects and competing priorities simultaneously
• Familiarity with data-driven reporting, KPI tracking, and organizational adoption metrics
• Experience supporting business development and pre-sales activities within a consulting environment
• Bachelor’s degree in Business or related field preferred
• Prosci, CCMP, or equivalent change management certification required

ABOUT US

SoftServe is a global IT consulting and digital services company where technology expertise grows alongside people. For more than 30 years, we have helped organizations navigate complex business challenges by combining deep engineering knowledge with thoughtful, research-backed innovation.

Our teams work in digital engineering, data and analytics, cloud, and AI/ML, building practical, scalable solutions grounded in real business needs and human impact. We support clients across high tech, financial services, healthcare, life sciences, retail, energy, and manufacturing, with a pace that respects quality, sustainability, and the people behind the work.

We stand out in the way we work together. You bring your perspective and ambition - we create the environment to shape solutions with clarity, confidence, and purpose.

WHAT WE OFFER

• Flexible Work Model
• Work from home, from the office, or in a hybrid format that supports focus and collaboration.
• Compensation & Benefits
• Competitive, market-based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.
• People-first Leadership
• Approachable leaders who communicate openly, keep teams close to the strategy, and support long-term planning.
• Advanced Tech Communities
• Stay close to AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.

SoftServe is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.