Client Relationship Associate
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Client Relationship Associate
The role of Client Relationship Associate will offer the successful candidate the opportunity to work in a high end, luxurious, new health service focussed on integrative preventative medicine and the science of ageing.
This is a front-line client-facing role combining:
- Front-of-house client engagement
- Ongoing client communication and coordination
- Inbound enquiries and new client onboarding
You will play a key role in how clients experience HOOKE. This role will suit someone who enjoys striving for excellence and is prepared to go above and beyond at every turn.
Brief Outline
Role: Client Relationship Associate
Salary: £30,000 +
Contract: Permanent
Location: 86 Brook Street, London W1K 5AY
Working hours: Full Time 9.00-17.30; Rota work outside of hours so flexibility required
Key Responsibilities
Client Experience & Coordination
- Support onboarding and coordination of new and existing clients
- Coordination with clients in relation to medical investigations and ad hoc appointments
- Act as a point of contact for client queries and requests
- Act as point of contact for clients when on site at 86 Brook Street
- Ensure clients are fully prepared for their appointments; sending reminders and instructions
- Work closely with internal teams to ensure a smooth client journey
- Maintain high standards of organisation, discretion and attention to detail
- Concierge support for clients on a rota basis 7 days a week
Client Operations Support
- Support Operations team in appointment booking, necessary form filling
Business Development
- Support Client Service team in responding to inbound enquiries (email, phone, referrals) in a timely and professional manner
- Clearly communicate HOOKE’s proposition in a concise, credible way
- Attendance at sales and marketing events, both internal and external
Communication & Brand Representation
- Communicate in a way that reflects the HOOKE voice: clear, precise and professional
- Adapt communication style to different client types (analytical, time-poor, sceptical)
- Represent the brand appropriately when dealing with UHNW individuals
Candidate Profile
Essential
- Excellent written and verbal communication skills
- Strong attention to detail and organisation
- Confident, professional and well-presented
- Comfortable speaking with high-level clients
- Ability to manage multiple conversations and priorities simultaneously
Desirable
- 2 years+ experience in high-end client services, health and wellbeing, concierge, private members’ clubs, hospitality or similar environments
- Exposure to UHNW clients or premium service environments
- Interest in health, longevity, fitness or wellbeing
Mindset
- Commercially minded and proactive
- Curious and willing to learn
- Calm under pressure and solutions-focused
- Takes ownership and follows through
- Comfortable with both structured processes and ambiguity
- All hands on deck attitude
Health and Longevity Optimisation Limited t/a Hooke is committed to equality of opportunity and to selection on merit, we welcome applications for all applicants and members of the society.
STARTING DATE: July 2026 or ASAP