Commercial Technical Specialist

Digital Commercial Specialist – Dry Gas Seals
Location: Slough, Berkshire

Are you passionate about using data, digital tools and commercial expertise to drive business performance? We are looking for a Digital Commercial Specialist to play a pivotal role in transforming our Turbomachinery commercial operations. Based in Slough, this unique hybrid role combines digital innovation with commercial ownership, creating a seamless "single source of truth" from customer enquiry through to order fulfilment. Working closely with Sales, Engineering and Operations teams, you will leverage data analytics, automation and process optimisation to enhance customer experience, improve decision-making and drive profitable growth across our Dry Gas Seals product and service portfolio. This is an exciting opportunity for someone who thrives on continuous improvement, enjoys turning data into actionable insights and wants to make a measurable impact on business performance.

Responsibilities:

Digital & Data Responsibilities (50%)

• Lead data capture, validation and governance activities, improving quality of installed base and customer datasets
• Design, develop and maintain KPI dashboards and reporting tools, enabling automated and real-time performance visibility
• Identify and implement automation and process digitisation opportunities to reduce manual effort and improve cycle times
• Analyse commercial and operational data to generate actionable insights that support decision-making
• Drive adoption and effective utilisation of digital tools (SAP, C4C and related systems) across Sales and cross-functional teams
• Continuously optimise digital workflows in collaboration with Sales, Engineering and Operations

Commercial Responsibilities (50%)

• Own the preparation, delivery and quality of quotations across all Dry Gas Seal products and services (first fit, spares, upgrades, refurbishments)

Essential:

• Ideally hold a Mechanical Degree
• Expertise in data analysis (Excel, Power BI) and translating insights into commercial value
• Experience with CRM/ERP systems and digital workflows
• Process mapping and automation mindset

Desirable:

• Experience in data visualisation / dashboarding
• Exposure to digital transformation or continuous improvement (Lean, Six Sigma)
• Understanding of data governance and system integration

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Women@Work Network, and Neurodiversity. 

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network. 

Join us for a great career with competitive compensation and benefits, while helping engineer a better future. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)