Completions Support Administrator

About Gatehouse Bank

Founded in 2007, Gatehouse Bank is a UK challenger bank built on Shariah principles. With offices in London, Milton Keynes, Birmingham and Wilmslow, we provide ethical savings products and residential property finance, as well as expertise in UK real estate investment.

We’re proud to combine strong values with a modern, customer-first approach.

The role

Working closely with colleagues across the business, this role plays a key part in ensuring a seamless Home Finance customer journey. You’ll support applications from submission through to offer and completion, helping to drive an efficient, accurate, and timely process every step of the way.

What you'll be doing

• Take full ownership of post-offer applications, managing cases end-to-end to deliver positive outcomes for brokers and customers alike
• Assess and process applications in line with Credit Policy, Customer Due Diligence (CDD) requirements, and operational procedures, supporting the Bank’s reputation as a trusted specialist financier
• Help deliver an exceptional customer experience, contributing to the Bank being recognised externally for outstanding service standards
• Manage application pipelines effectively, progressing cases efficiently and in line with established processes, policies, and agreed SLA's
• Handle post-offer inbound and outbound telephony communications professionally and efficiently, consistently meeting agreed KPI's
• Complete all pre-completion checks accurately and efficiently prior to the release of funds
• Support the management of completions workflows, ensuring responses and actions are completed within agreed SLAs
• Act as the main point of contact for external solicitors, facilitating the smooth and timely exchange of information and documentation

What we're looking for

• Experience within a home purchase plan or other financing related process driven operational team

Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.

What you'll get in return

We offer a competitive and well-rounded benefits package, including:

• 25 days holiday entitlement increasing with service
• Pension plan
• Private medical insurance
• Dental cover
• Income protection
• Life assurance
• Employee referral bonus

Gatehouse Bank is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Please be advised that we have an appointed recruitment partner, The Curve Group, to manage our recruitment process and give candidates the best possible experience in pursuing a career with Gatehouse Bank. The personal details you have shared with us may be processed by The Curve Group on behalf of Gatehouse Bank.

The Curve Group is a Recruitment Services and Human Resources business with a mission to transform the working lives of the people and organisations we work with.

We collect and process your personal data for the purpose of providing recruitment and related HR services, in line with our legitimate business interests and legal obligations.

We will retain your data for two years from the last point of contact, after which it will be securely deleted unless you request otherwise.

For more details about how we handle your personal data and your rights, please see our full Privacy Policy: https://www.thecurvegroup.co.uk/privacy-policy/