Contact Centre Advisor

While this role is hybrid (60–80% based at our Bournemouth Hub and the rest from home), you’ll initially be office-based until you’ve successfully completed your probation period.

If you’re looking for a role where no two days are the same, where you can grow, learn, and be part of something meaningful, then our Contact Centre could be the perfect launchpad for your career in housing. This is far more than answering a phone - it’s about helping people, problem solving, supporting communities, and being part of a team that cares.

We have the following opportunities available;

• x 1 Permanent, Full Time (37.5 hours per week)

• Permanent, Part Time (25 hours per week)

• Permanent, Part Time (18.5 hours per week)

Why you’ll love working with us

🙌 A varied, exciting role
🙌 Fast paced, challenging and rewarding
🙌 A supportive, friendly team culture
🙌 A place where your development truly matters
🙌 Huge opportunities to grow your career

At Stonewater, you’ll join a team where people build long, fulfilling careers. It’s a vibrant environment where colleagues learn new skills, form lasting friendships, and support each other through life’s ups and downs.

Our Contact Centre Advisors become experts in communication, problem solving, resilience, leadership, and technology - skills that open doors to new roles, new industries, and new futures.

What you’ll be doing:

You’ll take ownership of a wide range of customer enquiries across repairs, income, tenancy management, lettings and allocations. You’ll provide first time resolutions and exceptional service for customers in general needs, supported housing, home ownership and retirement living.

Our hybrid approach means you’ll enjoy the best of both worlds - connection and collaboration at our Bournemouth Hub, and flexibility to work from home once you’re confident in the role and meeting your goals.

Are you:

• Able to deliver an excellent customer service experience

• Thrive under pressure and enjoy helping people

• Resilient, empathetic and a great communicator

• Organised, focused and able to meet targets

• Confident using multiple systems

...then we’d love to hear from you! If you have worked in a contact centre before that is just a bonus!

Working hours:
Shift pattern covering:

• Monday–Friday, 8am–8pm

• Saturday, 9am–1pm

JD - Contact Centre Advisor.pdf

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.