Credit Control & Cash Collections Manager

Vacancy Location

UK-Newcastle upon Tyne

Job Profile

LSL Property Services plc is one of the UK’s leading providers of services to the property industry, bringing together a range of businesses and expertise across the residential surveying, estate agency and financial services markets. We are bringing together finance activities from across the Group into a central Finance Hub in Newcastle, creating more consistent ways of working and strengthening our finance operations. As part of this centralisation, we have created an exciting new opportunity for a Credit Control& Cash Collections Manager to join our Central Finance team.

We're looking for an experienced and motivated Credit Control& Cash Collections Manager to lead our credit control and collections function.

This is a fantastic opportunity for a proactive finance professional who thrives on reducing debtor risk, improving cash collection performance, and leading a high-performing team. You'll work closely with operational teams, property managers, and customers to ensure outstanding balances are managed effectively while maintaining excellent customer service and regulatory compliance.

Main accountability

• Leading the credit control and collections team to maximise cash recovery and minimise aged debt.
• Managing credit policies, customer credit limits, and exposure to ensure effective risk management.
• Developing and delivering collection strategies for invoices, service charges, and contract income.
• Reviewing aged debt, prioritising arrears, and resolving complex queries and disputes.
• Providing guidance on legal recovery processes and escalation routes where required.
• Producing cash flow forecasts, aged debt reports, and performance dashboards.
• Monitoring debt positions daily and implementing actions to reduce risk and improve collections.
• Building strong relationships with Property Managers, Operational teams, and customers to remove barriers to payment.

Coaching, developing, and motivating team members while driving continuous improvement across processes and controls.

Ensuring all regulatory, compliance, and financial control requirements are adhered to.

What We're Looking For

Essential

• Proven experience in Credit Control, Collections, or Accounts Receivable leadership.
• Strong team management and coaching experience.
• Excellent negotiation and communication skills.
• Ability to analyse data, identify trends, and produce meaningful management reports.
• Strong customer service focus with the ability to handle difficult conversations professionally.
• Experience managing aged debt, disputes, and collections activity.
• Excellent organisational skills with the ability to prioritise workload and manage risk.

Desirable

• Finance qualification (AAT, ACCA, CIMA or equivalent).
• Experience within property services, facilities management, or a related sector.
• Knowledge of property services legislation and debt recovery processes.
• Experience using Sun Systems, Stripe, and Zopa.

Why Join Us?

• Play a key role in protecting and improving business cash flow.
• Lead an important function with visibility across the organisation.
• Opportunity to influence processes, controls, and service improvements.
• Supportive and collaborative working environment.
• Competitive salary and benefits package.

Location: Newcastle upon Tyne – predominantly office-based.If you’re an experienced Credit Control& Cash Collections Manager professional who enjoys leading teams, improving processes and delivering a high-quality finance service, we’d love to hear from you.