Crew Leader (Duty Manager) - MOXY London Heathrow

Gross salary - £33404 per year

We are currently looking for a Crew Leader on a full time basis.

As Crew Leader, you will manage daily operations to ensure consistently-delivered exceptional customer service to guests.

MAIN TASKS & RESPONSIBILITIES

Play multiple roles – from front desk attendant, to barista, to greeter, to bartender, and everything in between
Manage the day-to-day operation of the hotel and Duty Management
Full flexibility in shift patterns 7 days a week. Early, late and night shifts included
Customer service, guest relations & creating positive guest experiences
Help build and be part of a team that delivers results and excellent service the Moxy way
Manage Food & Beverage outlets the Moxy way
Manage hotel room inventory and Check guests in/out the Moxy way

Manage all bills & payments correctly

Resolve guest issues you’re able to and escalate when you can’t

Empower the team to create activities & activations that engage with guests

Ensure daily meet ups happen daily and encourage the discussion

Support other Reception Managers and follow direction from Captain / Assistant Captain

Promote & support the Moxy brand & the Marriott Bonvoy program

Enforce all food, licensing, security and health & safety policies to work safely

Take care of minor technical requests (e.g. safe, door lock, fuse problems)

Perform First Aid duties in case of an emergency if trained

Adhere to all local licensing laws in respect of the service of alcohol

Handle feedback and requests through the Marriott Guest Satisfaction online platform

Act as a mentor for new crew members and ensure training is complete and refreshed when required

And any other duties that may reasonably be required in line with your main duties

KNOWLEDGE / EXPERIENCE / SKILLS

Minimum 3 years’ experience of work within the service industry
Must have experience of team management
Knowledge of a property management system such as Opera
Knowledge of POS systems such as Micros
Knowledge of Food Safety & Licensing laws
Personal experience of travel & travel industry
Excellent communication skills both in verbal and written English & local language (& other languages a plus!)
Social media knowledge and experience

PERSONALITY

Has high energy and a fearless do-it-yourself attitude
Good with people and enjoy chatting with guests
Skilled multitasker who can balance hard work with great service

Knows being relaxed isn't the same as being lazy

BENEFITS FOR YOU!

Health Cash Plan
Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
Discount on Food & Beverages at Marriott hotels worldwide
Enhanced Maternity/Paternity/Adoption pay
Pension scheme
Twenty eight holidays (annually increasing to max thirty three holidays)

*a personality assessment can be part of the recruitment process*

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Hotel Co 51
is a fast-growing, European hotel operator of Moxy Hotels, Courtyard By Marriott, Residence Inn, and AC Hotels by Marriott. Founded in Amsterdam in 2020 to support development and operations for the new hotel openings, it is currently operating 25+ properties in 8 countries (The Netherlands, France, UK, Belgium, Germany, Italy, Denmark and Poland) and expanding its reach with new properties in key markets. The company´s pipeline includes hotels in European strategic cities and airports. To learn more about Hotel Co 51, visit hotelco51.com.

MOXY Hotels Moxy offers a playful hotel experience for the young at heart. With 100+ properties open across Europe North America, and Asia Pacific, Moxy boldly breaks the rules of a conventional hotel stay across the globe. The nontraditional experience starts with check-in at Bar Moxy and comes to life throughout its social public spaces, like the Lounge and Library, and the small but smart bedrooms. Moxy provides stylish, industrial design and sociable service at an attractive price point, so that guests can splurge on the experiences that matter most to them during their travels. Moxy celebrates nonconformity, open-mindedness, and originality above all – forever giving its guests permission to Play On #atthemoxy. For more information, visit moxyhotels.com and Play On #atthemoxy on Instagram. Moxy is proud to participate in Marriott Bonvoy®, the global travel program from Marriott International. The program offers members an extraordinary portfolio of global brands, exclusive experiences on Marriott Bonvoy Moments, and unparalleled benefits, including free nights and Elite status recognition.

Marriott International, Inc.
(NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties under 30 leading brands spanning 132 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company offers Marriott Bonvoy™, its highly-awarded travel program.