CRM Analyst

Job Title: CRM Analyst

Department: CRM

Reporting to: CRM Analytics Manager

Location: London

Purpose of the Role

Sitting within the Global CRM team, the CRM Analyst will play a key role in shaping and optimising Jimmy Choo's customer strategy through data-driven insights and customer analytics. The role will support revenue growth, improve customer engagement, and enhance the client experience through actionable customer insights and analytics.

The successful candidate will play a key part in developing a better understanding of our customers and in driving the performance of existing and new customer-centric programs.

Key Responsibilities and Duties

• Analyse customer behaviour and identify opportunities to improve CRM and clienteling performance;
• Measure and communicate the business impact of CRM initiatives and customer programmes;
• Develop and maintain high quality dashboards that are used across the business to monitor the performance of Global and Regional CRM campaigns; provide recommendations to increase ROI;
• Support qualitative and quantitative research projects to provide further insight into customers’ behaviour and preferences;
• Use the customer segmentation, predictive modelling and analyses to identify growth opportunities and drive revenue;
• Partner with CRM, Clienteling, Marketing, Digital, and Regional teams to translate business questions into actionable analysis.

Experience

• 2–4 years' experience in CRM Analytics, Customer Insights, Business Intelligence, Marketing Analytics, or a similar analytical role;
• Strong analytical skills and experience of working with large, complex data sets;
• Fully proficient with Excel and PowerPoint;
• Experience with SQL and data visualization tools (e.g. Tableau, Power BI).

Skills and Qualifications

• Excellent spoken and written English;
• Commercial acumen with an affinity for Retail, Fashion or Luxury industry;
• Curious, detail-oriented with strong problem-solving skills;
• Strong data visualisation and storytelling skills, with the ability to translate data into actionable business insights;
• Passion for understanding customer behaviour and delivering customer-centric business solutions;
• Solid organizational skills with an ability to multitask;
• Team player with excellent interpersonal and communication skills;
• Degree in a quantitative discipline (e.g. Mathematics, Statistics, Economics, Data Science) or Marketing.

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.