CRM Project Manager
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CRM Product Manager
Location: United Kingdom (Hybrid or Remote)
About the Role
We are seeking an experienced CRM Product Manager to own and evolve our customer relationship management platform and associated integrations. This role will drive the CRM product roadmap, partner closely with engineering and business stakeholders, and deliver solutions that improve customer experience and operational efficiency.
The ideal candidate will have strong experience with Microsoft Dynamics and a background in highly regulated, customer-centric sectors such as fintech, proptech, mortgage technology or financial services.
Key Responsibilities
- Define and execute the CRM product strategy and roadmap.
- Gather requirements from business stakeholders and translate them into clear product specifications.
- Manage the development and enhancement of Microsoft Dynamics capabilities and integrations.
- Prioritise features and initiatives based on business value and customer outcomes.
- Work closely with engineering, operations, sales, marketing and customer service teams.
- Analyse user behaviour and product performance to drive continuous improvement.
- Ensure CRM processes and data support regulatory and operational requirements.
- Manage relationships with third-party vendors and technology partners.
Essential Requirements
- 7–12 years of professional experience, including at least 4–6 years in Product Management roles.
- Significant hands-on experience with Microsoft Dynamics CRM / Dynamics 365.
- Proven track record of owning product roadmaps and delivering successful digital products.
- Experience working with agile delivery teams.
- Strong stakeholder management and communication skills.
- Analytical mindset with the ability to make data-driven decisions.
- Bachelor's degree from a leading university, ideally in a STEM discipline (Computer Science, Engineering, Mathematics, Physics or similar).
Highly Desirable
- Experience with Acre CRM.
- Experience with One Mortgage System (OMS).
- Experience within fintech, proptech, mortgage technology, lending or other regulated digital businesses.
- Familiarity with APIs, integrations and customer data platforms.
- Experience with workflow automation and CRM reporting tools.
Personal Attributes
- Customer-focused and commercially minded.
- Comfortable operating in a fast-paced environment.
- Strong problem-solving and prioritisation skills.
- Collaborative and able to influence across technical and non-technical teams.
Package
- Flexible working arrangements.
- Opportunity to shape and scale a critical platform within a growing business.
About OneDome
OneDome is a UK-based housing and fintech technology platform building an AI-powered platform to simplify life’s biggest financial decisions — from buying a first home to building and protecting long-term wealth.
The platform brings together property discovery, mortgage origination, legal and transaction services, insurance, and financial planning into a single, end-to-end digital experience. OneDome’s flagship HomeBuyer Service reimagines home ownership as a retail-style product, bundling everything required to purchase a home into one transparent, fixed-price offering. Beyond home purchases, the platform supports customers across the full lifecycle of home ownership and personal finance.
OneDome operates at scale, working with a nationwide network of over 500 mortgage brokers and arranging approximately $1.4 billion in mortgage volume per month, positioning the company among the largest housing and mortgage platforms in the UK.
The company is profitable and has been recognised for rapid, capital-efficient growth, including being ranked the 4th fastest-growing fintech
Backed by Channel 4 Ventures and family offices across the UK, Saudi Arabia, the United States, and Australia, OneDome is building the next generation housing and fintech super-platform, replacing fragmented, manual processes with a modern, data-driven, AI-enabled consumer experience.