This job is no longer live. The employer has closed or delisted this posting, so new applications are unlikely to be considered. See live jobs at Samsung Electronics UK or browse all sponsored jobs.
CS Tech Support Engineer
Samsung Electronics UKManchester, England, United Kingdom
Not disclosed
Salary
Not disclosed by employer
£41,700
Going rate
Skilled Worker going rate
This role may qualify for a Skilled Worker visa
SOC 5244 is an eligible occupation, but we classified this role with low confidence (50% match). If the code is right — and Samsung Electronics UK is a licensed sponsor — it should qualify, but double-check the occupation eligibility rules against the actual role.
About the role
Position Summary
Why join our team?
The SEUK AC Business is part of a new dedicated European AC business called Climate Solutions. The UK is one of the biggest markets in Europe and there has been significant investment in personnel and products to prepare the business for substantial growth.
Combined with the release of a number of unique and exciting products into the market, the UK AC business is in a great position to capitalise of the opportunities the UK market offers!
The purpose of the role is to provide first line technical support for applicable Samsung products and technologies to all areas of the B2B Services Network infrastructure (e.g. Resellers, End Customer).
This role requires a great deal of tenacity, flexibility as well as combining a proactive can-do attitude with practical hands on experience and strong communications skills.
Role And Responsibilities
Your key responsibilities
Why join our team?
The SEUK AC Business is part of a new dedicated European AC business called Climate Solutions. The UK is one of the biggest markets in Europe and there has been significant investment in personnel and products to prepare the business for substantial growth.
Combined with the release of a number of unique and exciting products into the market, the UK AC business is in a great position to capitalise of the opportunities the UK market offers!
The purpose of the role is to provide first line technical support for applicable Samsung products and technologies to all areas of the B2B Services Network infrastructure (e.g. Resellers, End Customer).
This role requires a great deal of tenacity, flexibility as well as combining a proactive can-do attitude with practical hands on experience and strong communications skills.
Role And Responsibilities
Your key responsibilities
- To provide telephone / email / virtual technical support to enquiries originating from our CS Hotline
- To provide technical assistance to Climate Solutions UK B2B & B2C partner engineers (OA partners)
- Partner Portal case monitoring and escalation / resolution - where the issue cannot be resolved; ensure high quality and detail information is provided in the process.
- Technical site support visits / site inspection visit
- Pass on HVAC technical knowledge to other member of the team and network both informally and via planned training events in conjunction with Samsung
- Provide ad hoc reports to Samsung in order to help improve the overall service. For example; specific OA engineers requiring training in order to reduce future support request volume
- Attend occasional meetings in Samsung (various locations but mostly Chertsey) for meetings and training.
- Attend dealer review meetings in order to understand VOC and help develop the technical support service
Working in conjunction with line manager and Samsung to review important metrics and key statistics to further develop the support process
To be successful, you will possess the following skills and attributes:
An individual with ‘Can do’ and positive attitude, with the ability to perform well under pressure, always providing the customer with more than they were expecting - always prepared to challenge the status quo
to effectively solve problems in a systematic manner.
Skills And Qualifications
Benefits of working at Samsung include
- Work with Samsung CS service team in compilation of (and support through)
- Responses to customer facing FAQs
- Service Bulletins & Tech Tips
- Test questions/answers to build test bank for training courses, Call Centre colleague development and support ECC question bank
To be successful, you will possess the following skills and attributes:
- Ability to liaise with customers in an empathic and technically effective manner.
- Excellent communication skills with the ability to provide advice to non-technically aware customers (either internally or externally)
- Excellent telephone manner.
- Ability to work well within a team as well as on own.
- Ability to work with Samsung sales department to resolve issues with partners.
- Strong technical engineer background with proven experience in a technical role in the Air Conditioning and Heat Pumps industry
- Full UK driving license with fewer than 6 points
- Tenacious approach to problem solving
- Attention to detail
- Ability to multi task and effectively prioritise
- Field Air Conditioning and Heat Pump support experience.
An individual with ‘Can do’ and positive attitude, with the ability to perform well under pressure, always providing the customer with more than they were expecting - always prepared to challenge the status quo
to effectively solve problems in a systematic manner.
Skills And Qualifications
Benefits of working at Samsung include
- Hybrid working – 3 days in the office and 2 days at home per week
- Bonus scheme linked to individual, team and company performance
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
- Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html
This description is the source posting as it read when we added it. We are not affiliated with Samsung Electronics UK, so check their own site for the current details.
Where this offer sits in the market
SOC 5244 · UK · ONS ASHE 2025 · ~9k in sampleP25 £26k~P75 £42k
£26kmedian £34kgoing rate £42k
Similar sponsored roles
See all jobsNo close matches live right now.
Browse more sponsored jobs at Samsung Electronics UKAbout sponsorship for this role
Does this job guarantee visa sponsorship?
Not necessarily. Samsung Electronics UK holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
The offer must clear both the general threshold and the SOC 5244 going rate of £41,700. New-entrant and shortage discounts can lower it.