Customer Quality Engineer - Engines

We’re not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state-of-the-art facilities in Solihull, West Midlands are home to a tight-knit, but ever-expanding team that's passionate about delivering exquisite riding experiences to our customers.

Under new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it!

At Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business.

So if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you!

The Role

The Customer Quality Engineer – Engines is responsible for the investigation, resolution and prevention of customer-facing engine and powertrain quality concerns.

Acting as the technical link between customers, dealers, Aftersales, Powertrain Engineering, Manufacturing and Supplier Quality, the role will lead the containment and root cause investigation of engine-related field issues. This includes mechanical, lubrication, cooling, combustion, starting, performance, durability and engine-management concerns.

The successful candidate will use field data, warranty information, diagnostic evidence, vehicle testing and physical component analysis to identify emerging issues and drive robust corrective and preventive actions.

Key Responsibilities

• Act as the Customer Quality technical specialist for engine and powertrain-related field concerns.
• Investigate engine issues reported by customers, dealers, regional teams and field service personnel.

Strong practical and theoretical understanding of internal-combustion engines and associated motorcycle or automotive systems

Experience in an engine-development, powertrain-quality, field-quality, warranty, diagnostic or failure-analysis role

Strong knowledge of engine lubrication, cooling, combustion, fuelling, ignition and mechanical systems

Experience of engine strip-down, component inspection and physical failure analysis

Ability to interpret diagnostic data, test results, engineering drawings and technical specifications

Strong knowledge of structured problem-solving and quality tools, including 8D, FMEA, APQP and PPAP

Strong analytical skills and the ability to differentiate root cause from secondary damage

Confident communicator, capable of explaining complex technical issues to both technical and non-technical stakeholders

Customer-focused, with a strong sense of urgency and ownership

Motorcycle or automotive industry experience is strongly preferred

Willingness to travel to dealers, suppliers or customer locations when required

Rewards Of Working For Norton

We like to take care of our Nortoneers and we think we offer some pretty decent rewards. Here's what you'll get when you join the team:

• Competitive salary package that recognises your skills and experience
• 33 days of holiday (inc. Bank Hols) to relax and recharge
• Generous pension scheme that sets you up for the future, with access to personalised advice.
• Private Medical Insurance and a Cash Back Programme to keep you feeling your best
• Life insurance (4x salary) because we've got your back no matter what
• FREE fruit, got to have your five-a-day!
• WeCare Employee Assistance Programme, which includes access to online GP services, dietary advice, mental health support, bereavement counselling, and a fitness programme
• Experience the thrill of an entrepreneurial environment within a larger, well-funded company with ambitious long-term goals.

Elevate your career with our Ideas for Excellence scheme, where every brilliant idea is not just valued, but also rewarded!

A diverse and international team that brings together different perspectives, backgrounds, and experiences.

Join the fun with our twice-yearly employee events, payday socials, and loads of exciting activities in between!

Want to go green? You can enjoy free electric bicycle hire

Plus, no need to stress about finding a parking spot - we've got on-site free parking covered and FREE electric charge points.

We know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan.

Join us and see for yourself!

PLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS