Customer Service Advisor
Not disclosed
Salary
Not disclosed by employer
Ineligible
Going rate
Occupation not currently eligible
This role may not meet Skilled Worker requirements
SOC 4131 is not currently on the eligible-occupation list, so a Skilled Worker visa is unlikely here. Check the occupation eligibility rules and confirm with the employer.
This could also be SOC 4159 (Other administrative occupations not elsewhere classified., If general clerical/office tasks outweigh appointment and waiting-list work.) or SOC 7219 (Customer service occupations not elsewhere classified., If first-point-of-contact patient queries are seen as the core role.). We read the code off the advert, so it is our best guess, not the employer's.
About the role
Customer Service Advisor
Hours – 40 hours per week
Salary – £27,040 per annum
ACES is a pioneering independent provider of NHS ophthalmic care in the community and patient care is at the heart of everything we do.
We have been providing NHS eye care since 2005 and are expanding throughout 2026 and beyond. We provide a range of services including cataract surgery, YAG laser treatment, glaucoma treatment, oculoplastics and general ophthalmology.
The ACES team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
This culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
Role Purpose
The post holder will actively support the multi-disciplinary team in scheduling patient appointments and surgeries, coordinating the care pathway, and managing waiting lists. They will assist in maintaining patient records, responding to queries, and performing essential office tasks to ensure the smooth running of the department and high-quality service delivery.
Main Duties and Responsibilities
- Schedule and manage patient referrals, appointments, and surgeries in collaboration with the Administration Manager and MDT team.
- Maintain patient records, support waiting list management, and liaise with clinical staff to address queries.
- Serve as the first point of contact for patient inquiries via phone and in-person, offering information and assistance as needed.
- Perform general office tasks, including taking calls, processing referrals, scanning, and photocopying.
- Assist in the smooth operation of the service by undertaking additional duties as directed by the manager.
Benefits
- State of the art, modern working environments
- 33 days annual leave (pro rata)
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous friends and family discount scheme
- Full training on refractive treatments and patient handling
- Pension scheme
Please apply now by uploading your CV.
This is a fantastic opportunity to join a global organisation where you will have the opportunity to grow and develop within a professional working environment.
ACES is an equal opportunities employer.
This description is the source posting as it read when we added it. We are not affiliated with ACES, so check their own site for the current details.
Where this offer sits in the market
SOC 4131 · UK · ONS ASHE 2025 · ~118k in sampleSimilar sponsored roles
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Does this job guarantee visa sponsorship?
Not necessarily. ACES holds a sponsor licence, but sponsorship for a specific hire is always the employer's decision. Be upfront in your application that you'll require it.
What salary is needed for this role to be eligible?
Skilled Worker roles must clear both the general salary threshold and the occupation-specific going rate. See our occupation eligibility guide for the current figures.