Customer Service Representative (Fluent in German)
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CompanyArmstrong Fluid Technology
Location
Manchester, England, United Kingdom
Employment TypeFull-time
Posted At6/29/2026
UK Visa Sponsorship Analytics
Analytics are greyed out due to low classification confidence (58.0%).
Occupation TypeCustomer service occupations not elsewhere classified.
Occupation Code Skill LevelIneligible
Sponsorship EligibilityIneligible for Sponsorship
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Description
Job Title: Customer Service Representative (Fluent in German)
Position: Based in Manchester Office - 100% Onsite - Permanent
Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative technical and marketing minds driven by a shared mission to engineer the future and safeguard our planet.
As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.
This position will be responsible for all aspects of customer service support for Armstrong Fluid Technology’s Continental Europe Business, offering a high standard of customer service and maintaining excellent communication with customers while ensuring a proactive, efficient response to their needs.
You will act as an interface between customers, sales, production, and logistics.
Key Responsibilities
Order Entry
To Thrive In This Role, You Should Bring
Education and Experience
Position: Based in Manchester Office - 100% Onsite - Permanent
Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative technical and marketing minds driven by a shared mission to engineer the future and safeguard our planet.
As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges.
This position will be responsible for all aspects of customer service support for Armstrong Fluid Technology’s Continental Europe Business, offering a high standard of customer service and maintaining excellent communication with customers while ensuring a proactive, efficient response to their needs.
You will act as an interface between customers, sales, production, and logistics.
Key Responsibilities
Order Entry
- Entering customer orders (checking on customer accounts, item codes, prices, stock, lead time, and delivery time)
- Ordering goods at production
- Creating and confirming order acknowledgments
- Claims handling
- Creating proforma invoices
- Supporting the Finance department in following overdue invoices
- Issuing delivery notes
- Organizing deliveries and collections with forwarders
To Thrive In This Role, You Should Bring
Education and Experience
- Relevant experience in a customer service, inside sales or order management role, preferably in a HVAC, industrial or manufacturing environment.
- Good understanding of technical products, preferably in HVAC, pumps, valves, or fluid systems.
- Proficiency in order processing, sales administration, and inventory coordination.
- Basic commercial skills to support sales teams.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and business software platforms.
- Fluent in English and German (written and spoken)
- French and any other language skills are desirable
- The ability to work independently and as part of a team
- A proactive, flexible, and ‘right-first-time’ approach
- Knowledge of import/export rules and customs regulations
- Previous experience in the HVAC business would be advantageous
- Excellent interpersonal skills
By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. You’ll have endless opportunities to learn, grow, and make a significant impact on the world by reducing carbon emissions and energy costs. Together, we'll build tomorrow’s solutions today and enjoy a safer and greener world.